Coronavirus (COVID-19) updates for Islands Customers

Coronavirus information specifically for Islands Community Bank customers.

Bonus saving product holders

Overdraft changes

Travel insurance

Simplified process for existing bonus savings product holders

We are constantly looking to improve our processes and are pleased to announce that any customers with an Island Bonus Saver or Island Premier Savings account, no longer need to have an appointment in branch in order to open a new account at the end of their 12 month interest bonus period.

Customers can email the relevant address below, stating that they wish to be placed onto a new 12 month bonus rate. Our colleagues will then contact you to verify the request and will then process your instruction.

Email is not a secure method of communication, so please don’t send us your account details or any other confidential information. Your surname and post code is all we need.

Jersey: JSY@lloydsbankinternational.com
IOM: IOM@lloydsbankinternational.com
Guernsey: GSY@lloydsbankinternational.com

Alternatively customers can write to us, using the address information found here

Under normal business circumstances (post the Coronavirus pandemic) you will be able to provide us with an instruction in branch – though at the moment we are advising against all but essential branch visits and we thank you for your understanding.

Further support for arranged overdrafts

Changes to the temporary interest and fee-free amount on arranged overdrafts from 10 August 2020.

The temporary interest and fee-free amount for arranged overdrafts on personal current accounts has ended.

Between 9 April and 9 August 2020, up to the first £500 of an arranged overdraft was interest and fee-free. If your arranged overdraft limit is lower than this amount, all of it was interest and fee-free.

Now this has ended, you will pay interest when you use your arranged overdraft, unless your account has a standard interest and-free amount and you stay within this. You can find the standard interest and fee-free amounts for each of our accounts below.

Further support for your personal current account

We are here to support our customers during the impact of coronavirus and if you are going to struggle we are still here to help. It might be that you have or expect to have a temporary loss or reduction in income for you or other members of your household because of coronavirus. If so, up to 31 October 2020, you can ask to have the temporary interest and fee-free amount for a further 3 months on your personal current account arranged overdraft.

To ask for a further temporary 3-month period interest and fee-free on your arranged overdraft, please contact us before 31 October 2020.

Current account	Interest and fee free amount between 9 April and 9 August 2020	Interest and fee free amount after 9 August 2020
Current account Island Cheque	Interest and fee free amount between 9 April and 9 August 2020 £500	Interest and fee free amount after 9 August 2020 £25
Current account Island Gold	Interest and fee free amount between 9 April and 9 August 2020 £500	Interest and fee free amount after 9 August 2020 £100
Current account Island Premier	Interest and fee free amount between 9 April and 9 August 2020 £500	Interest and fee free amount after 9 August 2020 £250
Current account All other accounts	Interest and fee free amount between 9 April and 9 August 2020 £500	Interest and fee free amount after 9 August 2020 £0

There are no changes to Student or Graduate account overdrafts.

Travel insurance update: Coronavirus

With cases of the coronavirus (COVID-19) being diagnosed in various countries, customers have been calling AXA to understand how their travel insurance is impacted. You should monitor the situation through official sources such as:

It is important to note that if you book a trip after 18 March your policy will not cover any trip under the Cancellation or curtailment charges and early return section in relation to Coronavirus. AXA will continue to cover medical costs if customers become ill in a country or region the FCO hasn’t advised against visiting.

If you booked a trip prior to 18 March and want to understand the cover you have or want to register a claim online, see our frequently asked questions (PDF).