Coronavirus (COVID-19) updates for Islands Customers
Coronavirus information specifically for Islands Community Bank customers.
We are constantly looking to improve our processes and are pleased to announce that any customers with an Island Bonus Saver or Island Premier Savings account, no longer need to have an appointment in branch in order to open a new account at the end of their 12 month interest bonus period.
Customers can email the relevant address below, stating that they wish to be placed onto a new 12 month bonus rate. Our colleagues will then contact you to verify the request and will then process your instruction.
Email is not a secure method of communication, so please don’t send us your account details or any other confidential information. Your surname and post code is all we need.
Alternatively customers can write to us, using the address information found here
Under normal business circumstances (post the Coronavirus pandemic) you will be able to provide us with an instruction in branch – though at the moment we are advising against all but essential branch visits and we thank you for your understanding.
With cases of the coronavirus (COVID-19) being diagnosed in various countries, customers have been calling AXA to understand how their travel insurance is impacted. You should monitor the situation through official sources such as:
It is important to note that if you book a trip after 18 March your policy will not cover any trip under the Cancellation or curtailment charges and early return section in relation to Coronavirus. AXA will continue to cover medical costs if customers become ill in a country or region the FCO hasn’t advised against visiting.
If you booked a trip prior to 18 March and want to understand the cover you have or want to register a claim online, see our frequently asked questions (PDF).