The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

PhoneBank®

Lloyds Bank current account required. Anyone over 16 can apply for PhoneBank®. All credit is subject to status. Applicants for credit must be aged 18 or over.

Remember, for security reasons please keep your password secret at all times. Don't write it down in any way that can be recognised, and never disclose your full password to anyone. To ensure security for our customers and staff, and to help maintain service quality, some calls may be recorded and may be monitored.

To avoid telephone calls to us being intercepted or overheard, we advise against the use of analogue mobile or cordless phones when contacting PhoneBank®. Calls to PhoneBank® will be charged at the service providers published rates for 0345 calls, which apply to the location you are calling from.

Any transfer of funds made via PhoneBank® will be subject to the notice requirements, if any, of the accounts concerned. There may be limits on the amount of money you can transfer, pay bills or set up standing orders. If you have any questions please ask a PhoneBank® member of staff.

Click here for information about PhoneBank®.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

PhoneBank® is a registered trademark of Lloyds Bank plc.