Independent service quality survey results

Business Current Accounts

Published August 2021

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

Ranking

Starling Bank 89%
Handelsbanken 75%
Metro Bank 69%
Santander 63%
Barclays 60%
Lloyds Bank 57%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here