Independent service quality survey results

Business current accounts

Published August 2026

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of each of the 17 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
 

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).

Ranking

Overall service quality survey results.1st place Monzo 85%, 2nd place Starling Bank 83%, 3rd place Mettle 82%, 4th place Handelsbanken 78%, equal 5th place Tide 69%, equal 10th place Lloyds 60%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here