Independent service quality survey results

Business current accounts

Published February 2025

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of each of the 16 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.
 

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

*SMEs include businesses, clubs, charities and societies with an annual turnover/income of up to £25m (exclusive of VAT and other turnover-related taxes).

Ranking

Business current accounts overall service quality survey results: 1st monzo 85%, 2nd Starling Bank 82%, 3rd place Handelsbanken 77%, 4rd place Tide 75%, 5th place Zempler Bank 69%, 7th Lloyds Bank 61%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here