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Eco Home Reward FAQs
Find answers to the most common questions about our Eco Home Reward. If your answer isn’t here, your mortgage adviser should be able to help.
About the reward
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If the claim window has closed for the promotion, we’re sorry but you can no longer make a claim.
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We’re no longer accepting any delayed claims for any of our past rewards.
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Lloyds Bank isn’t responsible for making sure the quality of the work carried out is of a good standard. You’ll need to speak to the supplier used for the work. You can also contact any scheme providers the work might be covered by, such as the Microgeneration Certificate Scheme (MCS), which looks after solar thermal, air or ground source heat pumps, and biomass boiler installations.
About Octopus Energy
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Lloyds Bank and Octopus Energy have teamed up to make installing air source heat pumps easier for our customers.
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Octopus Energy fit air source heat pumps. Other types of heat pumps, such as ground source heat pumps, are available from different suppliers. Find out more about other types of heat pumps.
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You’ll be given a information pack with a phone number to call if you need to speak to Octopus Energy about your heat pump once it’s been installed. If you use a different installer to Octopus Energy, you’ll need to get in touch with them directly.
About Effective Home
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Lloyds Bank and Effective Home have teamed up to make installing solar energy easier for our customers.
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You can use any installer you like to get solar panels and/or a battery and claim the Eco Home Reward cashback.
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You can call Effective Home on 0333 003 0703 if you have any problems with your installation. Lines are open Monday to Friday 9am to 5pm. If you use a different installer to Effective Home, you’ll need to get in touch with them directly.
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