Heat pumps

A heat pump could help you heat your home comfortably and efficiently. You could claim £1,000 towards the cost of a heat pump with our Eco Home Reward.

How do heat pumps work?

They take heat from the outside and move it to the inside:

Even when it’s a bit cold, the ground or air outside can still be warm.

A heat pump uses something called a compressor to extract this warmth.

It can then be used to heat radiators and a hot water tank in your home.

Eco Home Reward with Octopus Energy


Thinking about getting an air source heat pump?

We’ve teamed up with Octopus Energy to make getting an air source heat pump a bit easier.

Octopus can look after the whole thing for you, from surveying your home to fitting the heat pump. They’ll even sort out government grant applications for you and keep your heat pump running smoothly once it’s installed.


Octopus heat pumps

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How can I get started?

  • Register for the Eco Home Reward.
  • Visit Octopus Energy for your personal heat pump assessment and quote.
  • Install your heat pump to claim your reward. Keep hold of any invoices as we might need to see them.

How much does a heat pump cost?

An air source heat pump from Octopus Energy usually costs around £8,000 - £9,000 including fitting. But they might be able to bring the price down to £3,000 - £4,000 for you through the government’s Boiler Upgrade Scheme (BUS) grant. And you could get another £1,000 off on top with our Eco Home Reward.

What if something goes wrong?

If you need to speak to Octopus Energy about anything once your heat pump’s up and running, you’ll need to call their help line. You’ll find this in the info given to you by Octopus Energy after your heat pump’s been fitted.

Octopus Energy FAQs

Before you start any work, please make sure you’ve had your Eco Home Reward email. You might not be able to claim your cashback without it.

Why get a heat pump?

  • Reduce your energy - traditional gas boilers use more energy than heat pumps for the same amount of heat.
  • Lower running costs - once installed, heat pumps could be generally cheaper to run than gas boilers.
  • Better for the planet - carbon emissions could be lower than a gas boiler, especially if you use renewable electricity.
  • Heat pumps can last 20 years - a well installed heat pump will require relatively little maintenance.

Types of heat pump

Air source heat pumps

These are the most popular type of heat pump in the UK because of how efficient they are. They work by bringing warm air in from outside to heat water, radiators, and underfloor heating. A separate hot water tank is needed as they can't heat water instantly, like a gas boiler can.

Total costs are around £7,000 - £13,000 and might vary by supplier.

Ground source heat pumps

These heat pumps use an underground pipe to bring natural warmth up from the ground. The warmth is mixed with a special fluid and passed through a heat exchanger, ready to be used for hot water and to heat radiators and underfloor heating. And, as with air source heat pumps, a hot water tank is needed.

Total costs are around £14,000 - £19,000 and might vary by supplier.

Air-to-air heat pumps

This type of heat pump works a bit like an air conditioning unit in reverse, as it sucks in warm air from the outside and blows it inside. Air-to-air heat pumps can’t heat hot water, so they’re perfect for flats and other smaller places which don’t have any radiators or underfloor heating.

Total costs are around £1,600 - £3,100 and might vary by supplier.

Is a heat pump right for my home?

This depends on a few things. Heat pumps work best in well-insulated homes, so it’s best to check this out before you start thinking about getting a heat pump. An easy way to do this is to find out your home’s Energy Performance Certificate (EPC) rating. If yours is a D or above and it says you have insulation, you should be good to go.

Most heat pumps use radiators to heat your home, just like boilers do. Sometimes, your existing radiators might be too small for a heat pump to work efficiently and will need replacing, but this isn’t always the case. A heat pump usually works well with existing underfloor heating too. 

You’ll need some outside space for most heat pumps though. Around the size of a moped is usually enough for an air source heat pump. Ground source heat pumps take up more space than that, as they usually need a trench or borehole digging, plus a room inside for the operating system. 


Other important information

Lloyds is not responsible for the improvements carried out by your chosen supplier. Lloyds releasing the funds to you does not guarantee the quality of work done by the supplier and it is up to you to make sure you are satisfied with the improvements carried out. Lloyds cannot make any guarantee about the costs of the work required or any savings that can be made, and you are responsible for making your own decision.

You agree that Lloyds might contact you with reminders about this Reward and for research purposes.

Lloyds reserve the right to withdraw the Reward at any time.

Home energy grants and schemes

Help is available if you’re planning on upgrading or replacing your heating system with a new low-carbon one. But it’s different depending on where you live in the UK.

England and Wales

The Boiler Upgrade Scheme (BUS) offers grants of up to £6,000 to replace gas, oil, and electric boilers and heating systems with lower carbon alternatives, including heat pumps and biomass boilers.

Homes must meet certain EPC standards and other conditions to qualify. In Wales, the Nest scheme helps lower income families make their homes more energy efficient and better at saving water.


Home Energy Scotland offers grants of up to £5,000 for energy saving home improvements, like heating and insulation through the Warmer Homes Scotland programme. The scheme is funded by the Scottish Government to carry out improvements, such as wall and loft insulation, draught proofing, new boilers, and renewable energy projects with the aim of making homes warmer and cutting domestic energy bills.

Find out about discounts on home improvements.

Eco Home Tool

Ever wondered how energy efficient your home is? Want to know where improvements can be made?

Our Eco Home Tool is great for working out where you can save money on energy bills. You can create a personalised action plan to help reduce your carbon footprint.

Try the tool

Home Energy Support Line

For free impartial advice, call our home energy efficiency support line on 0808 196 8257. Lines are open 9am – 5pm Monday to Friday. We’re not open weekends or bank holidays.

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