The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


What happens after your payment holiday?

When your payment holiday ends, the amount you pay each month will go up. This new monthly amount is to cover the interest charges and payments you missed while you took a holiday from your mortgage. We’ll write to you before the end of your payment holiday to confirm your new monthly amount. 

If you’re still worried about making your mortgage payments then we have some support for you.

But if you don’t need any further support as a result of coronavirus, we have a couple of options to help you get your mortgage back on track.

What are my options when my payment holiday ends?

Spread the cost across the rest of your term

When your payment holiday ends, you can simply choose to continue to pay your new monthly amount.

If you pay by Direct Debit – you don’t need to do anything. We’ll change the amount you pay each month and collect it as usual when it’s due.

If you cancelled your Direct Debit - you’ll need to set up another one to cover your new monthly amount, before your next payment is due.

If you pay by standing orderyou’ll need to restart your monthly payments before the next one is due. It’s important to remember to do this to make sure that your account doesn’t fall into arrears.

If you have an interest-only mortgage –you should make sure that you have enough money put aside to repay the higher balance when your term ends.

Set up a new direct debit

Set up a standing order

Overpay to catch up

When your payment holiday ends, you might want to overpay your mortgage to cover the payments and interest charges you missed.

You can choose to make a one–off lump sum overpayment, or set up an instruction to pay more than your usual amount each month.

Our payment holiday overpayment calculator will help you to work out how much you’ll need to pay to get back on track.

Payment holiday overpayment calculator

Still worried about making your mortgage payments?

Is this due to coronavirus?

If coronavirus is having a short-term effect on your income and you've already taken a payment holiday, we could still help you if you need some support to ease the pressure.

Ask us to call you back and one of our advisers will be in touch soon to discuss the options with you.


Request a call back





Are these longer term money worries? 

If you're facing longer term money worries, don't worry. We have a number of ways of helping but the important thing to remember is to let us know as soon as possible. The quicker you tell us, the sooner we can help to get you back on track.

Call us on 0808 145 0437 and we'll put you in touch with an adviser who will listen carefully and discuss the best next steps for your needs. Our lines are open 8.30am - 7pm Monday to Friday and 8.30am -1pm Saturdays. We are closed on Sundays and Bank Holidays.

See all the ways we can help





How do I overpay my mortgage?

When your payment holiday ends, you may want to catch up with the payments and interest charges you missed. If you want to reduce your monthly amount by overpaying, when you've made your overpayments don't forget to request a monthly payment re-calculation.

You can overpay in two ways:

Overpay a lump sum

You can make a one-off payment through Internet Banking or by using our app.

If you don’t bank with us online you can over pay a lump sum by using your 14-digit mortgage account number as the payment reference.

How to make a lump sum over payment

Set up a regular overpayment

Pay a little more than usual each month. If you already pay your mortgage by Direct Debit and you're registered for Online Banking, it's quick and easy to set up a regular overpayment online.

If you don't use internet banking, don't worry we have other ways you can overpay.

How to make a regular overpayment

Ask us to work out your new monthly amount

If you want your overpayments to reduce your monthly payment, you’ll need to ask us to re-calculate your new lower monthly amount.

If you don’t request your new amount, your monthly payments will be the same amount as before you overpaid. Your monthly mortgage payment will only be recalculated the next time we need to do it, for example following a Bank of England Base Rate change.

Request a monthly payment re-calculation