Important information about your mortgage switch

When did you start your mortgage switch?

It’s important that we get you to the right place to complete your mortgage switch. So we can do this, please tell us when you started your application. Please make sure you choose the correct option from the two below.

Before 8th November 2017

If you started your application before 8th November, you will have received:

  • An email with a 10-digit access code

You’ll need this code to accept your mortgage documents and complete your switch.

If you've lost your access code, we'll let you know how to get it on the next page.

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On or after 8th November 2017

If you started your application on or after 8th November, you will have received:

  • An email with your 12-digit mortgage roll number

You’ll need this number to accept your mortgage documents and complete your switch.

If you've lost your roll number, we'll let you know how to get it on the next page.

Continue