Your mortgage appointment options

Speaking to a fully qualified Mortgage Adviser has never been easier

You can apply for a mortgage on a video appointment, in a branch or over the phone.

With all our appointments you can speak to a Mortgage Adviser to:

  • Apply for a new mortgage.
  • Remortgage an existing property.
  • Apply to borrow more.
Appointment icon

Request an appointment

Let us know what kind of appointment works best for you and we’ll get in touch to arrange a time.

Request an appointment

Or if you’re ready to apply now, call us on 0800 783 3534 (8am-8pm Monday to Friday, and 9am-2pm on Saturdays)

Mortgages Video Appointment

You can now book a face-to-face appointment with a Mortgage Adviser from the comfort of your own home.

This service uses the video technology on your own computer or tablet, to connect you to a Mortgage Adviser who will guide you through your mortgage application.

Why choose a Mortgage Video Appointment?

Connect securely to your Mortgage Adviser from wherever is most convenient to you. Why travel for an appointment when the bank can come to you?

All you need is a broadband connection, a computer or tablet device that supports video conferencing, the Cisco WebEx Meetings app and somewhere you can have a private, quiet discussion for up to two hours.

Want to know more? Take a look at the video :

Frequently asked questions

What is a Mortgage Video Appointment?

Mortgage Video Appointment is our service offering face-to-face appointments with a Mortgage Adviser using video technology.


How can a Mortgage Video Appointment help me?

Mortgage Video Appointment is secure and easy to use.

It offers you the convenience of speaking to an expert face to face from wherever suits you best.

You’ll be able to see your important documents on screen during the application – and ask any questions as you go along.

In most cases you can upload your documents to us straight from your computer, or by taking a photo of them on your smart phone.

How does a Mortgage Video Appointment work?

If you choose to have a video appointment we’ll contact you to confirm the appointment details and let you know how to prepare for the meeting.

When the time comes to start your meeting, your Mortgage Adviser will call you on your phone to guide you through the set up.

During your appointment you’ll see your Mortgage Adviser at all times, and your documents will be laid out in the main part of the screen.

You’ll be sent a copy of your paperwork as soon as your appointment is over.


What’s the best way to prepare?

The most important thing is to find somewhere private and comfortable where you’ll be happy talking about your finances without distraction.

You’ll be asked about the property, and your income and expenses in quite a lot of detail.

It makes sense to have documents like your pay slips, tax statements and bank statements handy. You’ll be given a full list of what you need when we’ve understood your situation.

If you’re going to use your tablet, you’ll need to navigate to your app store and install the Cisco WebEx Meetings app before you can join a video appointment.


What devices can I use for a Mortgage Video Appointment?

  • Laptop and desktop computers.
  • Tablet devices (with screens larger than 7 inches).

The above devices must be connected by broadband and be enabled with webcam, speakers and microphone.

You won’t be able to use mobiles and smartphones or any other device with a screen smaller than 7 inches.

This service works on most up to date computers and tablets. You’ll see a message on screen during installation if your internet browser or operating system isn’t compatible. Sometimes this is easily resolved by updating to the latest version.


Points to remember:

  • Your Mortgage Adviser will guide you step-by-step through your mortgage application, and answer any questions you may have.
  • You’ll be able to review your documents on screen with your Mortgage Adviser.
  • You can work through the application at a pace that suits you best, and take a break if you wish to review your mortgage illustration.
  • The appointment can take up to two hours. You’ll be getting the same level of expert service as you would in branch, or over the phone.
  • All you need is a quiet space, a computer or tablet with a video camera, and a broadband connection. 
  • Using 4G or 3G mobile may reduce the quality of the service, and your mobile data provider may charge you for the data use.

Request an appointment

Request an appointment with one of our fully qualified Mortgage Advisers. Tell us the kind of appointment you want and we'll get in touch to arrange the best time for you. Or if you’re ready to apply now, call us on 0800 783 3534 (8am-8pm Monday to Friday, and 9am-2pm on Saturdays).

Request an appointment

Phone call

Ready to apply now? You can speak to one of our fully qualified Mortgage Advisers over the phone.

Call us on 0800 783 3534 to start your mortgage application. We’re available from 8am-8pm Monday to Friday, and 9am-2pm on Saturdays.

Why choose a phone call?

You can start your application straight away, without having to book an appointment.


Frequently asked questions

How can a phone appointment help me?

  • Our phone service offers you the ability to apply for your mortgage straight away, without having to pre-book.
  • You'll be emailed your documents to review at your own pace before you complete your application.
  • In most cases, you'll be able to upload your documents to us after your interview. Alternatively, you can post your documents to us or bring them into your local branch.

How does it work?

When you're ready to apply, call us within our opening hours to speak to a Mortgage Adviser. They will ask you about your needs and circumstances and recommend our most suitable mortgage that you’re eligible for.

In most cases you can upload your documents to us straight from your computer, or by taking a photo of them on your smartphone.


What's the best way to prepare?

You'll be asked about the property, and your income and expenses in quite a lot of detail. It makes sense to have documents like your pay slips, tax statements and bank statements handy.

If it's a joint appointment, you'll need these details for all applicants. We'll send copies of the documents to all applicants after the appointment.

You'll be given a full list of what you need when we've understood your situation.


Points to remember

  • The application can take up to two hours and you'll get the same level of expert service as you would in branch or by video. 
  • Your Mortgage Adviser will guide you step-by-step through your mortgage application, and answer any questions you may have.
  • You can work through the application at a pace that suits you best. You'll be emailed a copy of your mortgage documents, and there will be a break to let you review these before you complete your application.
  • Our Mortgage Adviser will call you back when you've had time to review our offer.

Request an appointment

Request an appointment with one of our fully qualified Mortgage Advisers. Tell us the kind of appointment you want and we'll get in touch to arrange the best time for you. Or if you’re ready to apply now, call us on 0800 783 3534 (8am-8pm Monday to Friday, and 9am-2pm on Saturdays).

Request an appointment

In branch

Start your mortgage application with an appointment in a branch.

Our team of fully qualified Mortgage Adviser is on hand to help you apply for your mortgage.

Why choose a branch appointment?

You may prefer to have an appointment in a branch that you use regularly, or where our colleagues are familiar to you.


Frequently asked questions

How can a branch appointment help me?

  • You can meet with a Mortgage Advisers face-to-face in a quiet and private setting.
  • You can hand your documents in person to one of our branch colleagues.

How does it work?

Just request an appointment to meet a Mortgage Adviser in branch.

To request a mortgage appointment in branch, use the appointment request form.

  • Enter the town or postcode of your preferred location and select the branch where you want your appointment.
  • One of our Mortgage Advisers will be in touch within 48 hours to arrange a time that suits you.

What's the best way to prepare?

You’ll be asked about the property, and your income and expenses in quite a lot of detail.

It makes sense to have documents like your pay slips, tax statements and bank statements handy. You’ll be given a full list of what you need when we’ve understood your situation.

If you need a joint appointment it’s best if both of you can attend in branch.


Points to remember

  • Your appointment may last up to two hours and you’ll get the same level of expertise as from the video appointment service or over the phone.
  • Your Mortgage Adviser will guide you step-by-step through your mortgage application, and answer any questions you may have.
  • You’ll be able to review your documents with your Mortgage Adviser in branch.
  • You can work through the application at a pace that suits you best, and take a break if you wish to review your mortgage illustration.

Request an appointment

Request an appointment with one of our fully qualified Mortgage Advisers. Tell us the kind of appointment you want and we'll get in touch to arrange the best time for you. Or if you’re ready to apply now, call us on 0800 783 3534 (8am-8pm Monday to Friday, and 9am-2pm on Saturdays).

Request an appointment