Rewards FAQs

Find answers to the most common queries about Rewards.

To use Rewards, you need to be over 18 and have the mobile banking app.

Receiving cashback

  • Cashback earned using a debit or credit card

    Cashback will be paid into your account on or before the last working day of the month following your redeeming transaction. For example, if you used your offer in January, your cashback should be paid into your account at the end of February.

    Cashback earned for a direct debit offer

    Cashback will be paid into your account on or before the last working day of the month after your second direct debit payment.

    If you cancel your new service before your second direct debit payment is collected, you won't get any cashback.

    The time it takes for a retailer to set up your direct debit may affect the date we pay your cashback.

  • Which account your cashback will arrive in

    If you have more than one account with Lloyds, we’ll pay your cashback into the oldest account.

    If you also have eligible accounts with Halifax or Bank of Scotland, we'll pay your cashback into the newest account.

    You can choose a different account for us to pay your cashback into in the Cashback history section of your Offers.

    If you've made a change, we’ll pay your cashback into the account you've most recently chosen across Lloyds, Halifax or Bank of Scotland.

    You need to stay registered for Offers to get your cashback.

  • Offers for joint accounts

    If both joint account holders want to use Offers, they should register for online banking and for Offers individually.

    Each account holder will then get their own offers based on their spending patterns.

    For direct debit offers, if both people get and activate the same offer but only one person sets up the relevant subscription service to redeem it, the first person to activate the offer will get the cashback. It will go into their nominated account, which may be the joint account or a different account. 

  • Keeping track of cashback

    You can keep track of the cashback you’ve earned in the Cashback history section of your Offers. It may take up to 5 working days before your cashback shows as pending.

    You can also see how much cashback you've been paid and how much you've earned over the last 3 months, with a breakdown of the qualifying transactions. 

  • Changing the cashback account

    If you have more than one account with us, you can select which account you want your cashback paid into by visiting the Cashback history section of your Offers.  

  • Cashback for credit card spending

    Yes, you can earn cashback using your Lloyds credit card if you meet the usual criteria to register for Offers.

    If you have a credit card with Halifax or Bank of Scotland, you can use those cards to earn cashback too. 

  • Additional card holders

    Yes, spending by additional card holders will help generate new offers and earn cashback. However, the main cardholder needs to activate offers and only the main cardholder will receive cashback into their nominated account.

  • Multiple cards linked to Offers

    Offers works with all your personal debit or credit cards across Lloyds, Halifax and Bank of Scotland. All your cards help to generate offers based on the places you shop. Use any of your cards to claim your cashback. 

  • Leaving Offers

    Yes, you can switch them off any time in the opt-out section of your Offers. Remember, you will lose any unpaid cashback that’s due to be paid into your account.

    If you're also a Halifax or Bank of Scotland customer, you'll be opting out of cashback for those too. 

About Offers

  • Offers

    Offers are part of Rewards, giving you cashback when you shop with selected retailers. Just choose and activate your offers in your account. Pay with your debit or credit card or set up a direct debit.

    The service is free and is available to current account or credit card customers over the age of 18. 

  • Eligibility

    To register for Offers you need a current account or credit card. You must also be over 18 and registered for online banking. Terms and Conditions apply.

  • Offer suggestions

    We suggest offers for places you might like to try, based on retailers you have previously shopped or set up a Direct Debit with.

  • Registration

    On a desktop, tablet or mobile browser, log in and look for your Offers.

    In the mobile banking app, select ‘Rewards’ on the summary tab or use the search option.

    You can opt out of the service at any time in the app or online banking.

  • View and activate offers

    You can find all available and activated offers in the Offers section of the app or online banking. You'll normally need to activate individual offers before you can earn cashback, but we may automatically activate some offers for you.

  • Can’t see offers

    If you’re a new customer, we may not have any transactions for you yet. Many of our offers are based on the types of places you shop. When you start spending on your debit and credit cards, offers will be generated for you and will appear in your Offers page.

  • Debit or credit card offers

    Go to Offers and activate the offers you want to use, then pay using your debit or credit card when you next shop with your chosen retailers.

    Direct debit offers

    You will see any direct debit offers alongside your other offers on your Offers homepage.

    To redeem these offers:

    1. Select an offer to activate it or find out further details

    2. Sign up for services as stated in the offer’s conditions.

    Important Information

    Subscription services that require a direct debit will usually ask you to enter into a contract with the service provider. Typically, these have a minimum term of between 12 and 24 months. You must consider whether you are able to commit to a regular payment for this length of time.

    If you cancel, change or switch your subscription before the end of the minimum term you may be charged early termination or other fees by the service provider.

    If you're signing up to a new service provider, you must find out from your current supplier whether early termination fees will apply. You must take this into account when deciding whether to sign up to a new service.

    You should contact your service providers directly for details of their specific policies. 

  • Offer exclusions

    Some of our offers have exclusions that are shown when you select them. Exclusions may vary between offers and some offers may only apply in certain areas.

    You can find out if there are any exclusions, exceptions or caps by selecting the activated offer and reading the offer details.

  • Offer limits

    Some offers are only available to use once. If you want to check how many times you can use an offer you've activated, select it to read the offer details.

  • Offer reminders

    You can receive app reminders (also known as push notifications) on your mobile device if you’re already registered for Offers. We’ll send you notification reminders when new merchant offers are available to you, along with a reminder for when activated but unused offers are due to expire. You don't have to be logged into your banking app to see them.

    Signing up to Offers reminders does not change your existing marketing preferences and you can opt in or out of reminders any time using the ‘Profile & Settings’ icon at the top right corner of your banking app. Under the ‘Settings’ tab, choose ‘Notifications’, and then select which alerts you would like to turn on or off.

    To get these reminders, you must be registered for Offers, enable “push alerts” in your mobile device settings and opt into reminders in your banking app. 

Problems receiving cashback

  • Cashback not received

    You can follow these steps to check you've received the correct cashback:

    Did you activate the offer?

    You need to select the ‘Activate’ button next to an offer before shopping with your chosen retailer, to get cashback.

    Have you waited 5 working days for the cashback to appear in your Cashback history section?

    After you've redeemed an offer, it can take up to 5 working days before the cashback due appears as pending.

    Did you redeem the offer before it expired?

    If you made your transaction after the offer expired, you won’t be eligible for the cashback. You can check your offer expiry dates in the Expired Offers section.

    Were there any offer exclusions that may have stopped you getting the cashback?

    For example, some offers are only available online and exclude transactions made in stores. You can check for any offer exclusions by selecting the offer to see its full details.

    If your redeeming transaction was made from a joint account, did you use the right card?

    You must use the card belonging to the person that activated the offer online to redeem it.

  • Further questions

    If you can’t find the answer to your question in our FAQs, then please give us a call.

  • Offer terms and conditions

    Retailers set their own conditions for each of their offers, such as:

    • whether an offer is available both online and in store or online only
    • the amount of cashback offered
    • the expiry date of the offer
    • any offer conditions or restrictions, such as how many times you can use the offer or which purchases it can be used on
    • any limits to the amount you can earn from each offer

    The specific conditions relating to your chosen offer will be displayed when you activate it.

    The offer retailers are responsible for the offers you receive, but we’re responsible for making sure the cashback reaches your account. The terms and conditions for Offers can be found in the Internet Banking agreement, and details of how we use your information are contained in our Privacy Policy.

  • Offer withdrawal or change

    We try to ensure the information in all the offers is accurate. If there are any errors in an offer, we may withdraw or correct it. This won’t affect any offers we’ve already fulfilled.

PizzaExpress offer

    1. Activate the offer in Rewards.
    2. To secure 1 of the 15,000 available vouchers, select the 'Must Use' link and claim your unique single-use voucher code.
    3. Once claimed, your voucher code will be accessible for 7 days.
    4. Check that your voucher code has been successfully generated and is visible in your Rewards Hub before visiting PizzaExpress.
    5. Present your voucher code when paying for a dine-in meal at a participating PizzaExpress restaurant.
    6. Pay using an eligible Lloyds, Halifax or Bank of Scotland personal debit card or Visa credit card. Customers must be aged 18 or over and meet the eligibility criteria for Rewards.
    7. Your discount will be applied at the time of payment.

    Important information.
    Customers are advised to check they have successfully claimed their voucher code and that they are dining within the voucher validity period before visiting PizzaExpress to avoid disappointment. Only 1 voucher code may be used per table per transaction.

  • What discount will I receive?
    You'll receive 25% off your bill when redeeming a valid voucher code and paying with an eligible Lloyds, Halifax or Bank of Scotland personal debit card or Visa credit card.

    How long is my voucher code valid for?
    Voucher codes are accessible for 7 days from the date they are claimed. Customers are advised to only claim a voucher if they intend to dine within this period. 

    Where will my voucher be in my app?
    Once you have claimed a voucher code using the external 'Must Use' link, your voucher code will remain available within that link for 7 days from the date it is claimed.

    The offer will appear in your Activated Collections section, however the voucher code can only be viewed and accessed through the 'Must Use' link. 

    What happens if all vouchers have been claimed?
    This offer is limited to 15,000 eligible customers. Once all available voucher codes have been claimed, the offer will no longer be available.

    Do I need to pay with my Lloyds card?
    You can pay with an eligible Lloyds, Halifax or Bank of Scotland personal debit card or Visa credit card.

    Can I combine this offer with other PizzaExpress promotions?
    No. This voucher cannot be used alongside any other PizzaExpress offer, discount, voucher, gift card, reward or set menu promotion.

    What is an eligible Lloyds card?
    An eligible card is a Lloyds, Halifax or Bank of Scotland personal debit card or Visa credit card linked to the Lloyds Rewards account through which you activated and claimed the offer. 

    Can I use my voucher at any PizzaExpress restaurant?
    No. The offer is valid at participating PizzaExpress restaurants only.

    The voucher cannot be redeemed at the following excluded locations:

    PizzaExpress airport locations
    Welcome Break locations
    PizzaExpress Brixton
    PizzaExpress Earl’s Court
    PizzaExpress Finsbury Park
    London, Leadenhall Market
    North Greenwich, The O2
    Wembley, Designer Outlet
    PizzaExpress Live music venues
    Supermarket Pod concessions

    Can I use my voucher for takeaway or delivery?
    No. This offer is valid for dine-in meals only at participating PizzaExpress restaurants.

    How long is this offer running for?
    This offer is available for 3 weeks, all vouchers must be claimed by 11 November 2026.

    There are 15,000 voucher codes available, which can be claimed by the first 15,000 eligible customers on a first-come, first-served basis.
    Customers who successfully claim a voucher code have 7 days to redeem it, even if this extends beyond the offer claim period.

    How many vouchers are available?
    There are 15,000 voucher codes available to be claimed by eligible customers on a first-come, first-served basis.
    Once all 15,000 voucher codes have been claimed, no further voucher codes will be issued and the offer will no longer be available.

     

  • Where can I find the offer's full terms and conditions?

    Read the full PizzaExpress offer terms & conditions (PDF, 14KB).

Prize draws

Challenges

Getting started online

 

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Data Protection

  • Your information

    So that we can provide you with relevant offers, we will regularly review the information we have about you. This helps us work out which offers you are eligible for and which are likely to be of interest to you.

    You may notice that some of the offers we send you are for places you regularly shop at or are local to your home or work. That's because some of the offers may be based on the locations you have shopped at in the past, or the area you live in. Unless we have your express permission to do so, we won't use your mobile phone location data for your offers.

    For full information on how the bank uses information about you, please see our Privacy Policy and check your marketing preferences in online banking.

  • Sharing your data

    To provide you with Offers we share data with certain trusted parties under strict controls and conditions. This allows us to identify and provide you with your tailored offers. We also share limited specific transaction information with retailers when you redeem their offers so that they can verify the purchases you have made with them. Your information will always be transferred in a way which is secure and only used by us in accordance with our Privacy Policy.

You may also like

Current accounts

Switching or upgrading? We’ve got accounts with great benefits to accounts with no monthly fee.

Find a current account

Money worries

If you're struggling with your finances, or worried about the increased cost of living, you're not alone. We can help.

Support with money worries

Your Credit Score

Check your credit score for free and view your credit history with no impact on your credit file.

Your Credit Score

Further profile and settings help

Update your personal details, manage app notifications or activate Offers.

Read our guides

Further profile and settings help

Update your personal details, manage app notifications or activate Offers.

Read our guides