What is paper-free?
Paper-free is a way to receive electronic statements and/or correspondence for eligible Credit Cards, Current Accounts, Savings Accounts and Personal Loans.
It's the secure and convenient way to cut down on your filing and find the information you need in one central place – to view, print and download whenever you need to.
If you don't choose to go paper-free, you’ll still receive paper copies.
View, download and print your statements safely and securely online, 24/7 (subject to maintenance periods).
Search your Current Account and Savings Account transactions by date, amount or payment type. You can still order paper copies of your Savings Account and Current Account statements in just a few clicks. The first copy of each statement is free for paper-free customers. But for Credit Cards, there's a charge for it.
How to switch to paper-free
On Desktop
Step 1
Log in to Internet Banking
Step 2
At the Account Overview page select ‘Your Profile’
Step 3
Select ‘Turn on paperless statements’
Step 4
Follow the on-screen instructions to go paper-free on all your eligible accounts
On the App
Step 1
Log in to your Internet Banking App
Step 2
At the Account Overview page select “More”
Step 3
Select “Settings and Info”, then “How we contact you”, then “Online and paper preferences”
Step 4
Follow the on-screen instructions to go paper-free on all your eligible accounts
There are some accounts which aren’t eligible to go paper-free
Log on to go paper-free
Printing your statements
It's now even easier to print your online statements:
- You can view, download and print a copy of your statement in PDF format for your Personal Current Accounts and Savings Accounts from your Digital Inbox.
- Credit Card and Personal Loan statements are also available in PDF format from your account statement page, allowing you to easily download and print whenever you want.
How far back can I access my online statements?
Personal Current Accounts and Savings Accounts
You can access your account statement in PDF format from your Digital Inbox going back to January 2018.
You can also view your Personal Current Account and Savings Account transactions going back 7 years.
Credit Cards
You can view your latest statements as well as historical statements back to November 2012.
Personal Loans
You can view your latest statements as well as historical statements back to April 2014.
Your Digital Inbox
Your Digital Inbox is where you’ll receive electronic versions of your Personal Current Account and Savings Account statement and correspondence, and Personal Loans and Credit Cards correspondence that you would normally receive in the post.
For Credit Card and Personal Loans statements, we’ll send your statement to your account statement page.
If you opt into receiving these documents online, we’ll stop sending your statements and some correspondence by post. Instead, we’ll send you an email when you receive a new document in your Digital Inbox or account statement page.
The online version of these documents will look exactly the same as what you receive in the post.
We’ll never change any documents held in your Internet Banking Digital Inbox or your personal account area after we’ve sent them. These documents cannot be deleted as we want them to be accessible whenever you need them, however you will be able to move them to the Archive.
How will I view paper-free statements?
Personal Current Account or Savings Account
You can view your account statement online at any time by logging on to Internet Banking. Your statement will be displayed as a PDF document in your Digital Inbox, which you can access by going to the Account Overview page.
You can also view your transactions from your statement page by using the ‘Statement Options’ dropdown at the top of the statement page.
You can use your Digital Inbox to view, organise and print selected statements.
Credit Card or Personal Loans
You can view your statement online at any time by logging on to Internet Banking. You can use the online search function to view, download or print your statements.
Your account statements will be displayed as PDF (Portable Document Format) files.
How will I view paper-free correspondence?
Personal Current Accounts/ Personal Loans/ Savings Accounts/ Credit Cards
You can view your correspondence online at any time by logging on to Internet Banking. Your correspondence will be displayed as PDF documents in your Digital Inbox, which you reach via the Account Overview page.
You can use your Digital Inbox to view, organise and print selected correspondence.
If I choose paper-free statements or correspondence what other documents will I receive online?
Personal Current Accounts and Savings Accounts statements
We will provide the following documents in PDF format to your Digital Inbox:
- Statement of fees (current accounts only)
- Annual summaries (savings accounts only)
- Annual interest summaries
- Historical fees and interest rate documents
Personal Current Accounts and Savings Accounts correspondence
The correspondence we send will include changes to your account terms and conditions, overdraft agreements and other letters about any overdraft you may have.
If you’re paper-free for correspondence only, you’ll receive postal copies of your historical fees and interest rates documents. We will provide the following documents in PDF format to your Digital Inbox:
- Statement of fees (current accounts only)
- Annual summaries (savings accounts only)
- Annual interest summaries
Personal Loans statements
If you choose paper-free statements, you’ll receive your annual statements as PDF documents in your personal account area.
Personal Loans correspondence
You’ll receive Notices of Sums in Arrears online as PDF documents in your Digital Inbox.
Credit Card statements
You’ll receive your statements as PDF documents in your personal account area, this will include documents that we normally send as part of your paper statements, such as certain Notices of Variation, Notices of Default Sums and Notices of Sums in Arrears.
Credit Card correspondence
We will send the following correspondence to your Digital Inbox:
- Larger Notices of Variation
- Updates to charges and fees
- Certain other letters about your account.
You’ll continue to receive some documents and information by post, such as annual statements or any arrears notices.