Stay in control of your spending
With Internet Banking and our Mobile Banking app, you can find out so much more about your statements than just how much you’ve spent. You can see all the details about specific transactions and more.
Explore our useful online statement features:
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It can be hard to keep on top of what you’ve spent, let alone where you’ve spent it. If you don’t recognise a chip and PIN or contactless debit card transaction on your statement, you can see the location details through your Mobile Banking app or Internet Banking. This might also include a map pinpointing the place where it was made, helping you to take the guesswork out of your spending.
How to locate your payments:
Using our Mobile Banking app
Step 1
From the home screen, tap the account you want to view
Step 2
Tap a transaction you want to check
Step 3
See the payment details and location
Using Internet Banking:
Step 1
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From the homepage, select ‘View statement’ on the relevant account
Step 2
Click a transaction you want to check
Step 3
See the payment details and location
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Click on ‘view statement’ next to your account name to access all your transactions for the last 7 years (for Personal Current Accounts only, not for Credit Cards, Personal Loans or Savings Accounts).
You can search for specific transactions – for example, a purchase from a shop or a bill payment – up to 7 years old by clicking on ‘Search your statement’. Change the order of your transactions: to see your latest transactions on the top or at the bottom of the page, just click on the green triangle displayed next to the Date field. The order of your transactions will flip.
Click on ‘View pending transactions’ to see card transactions which haven’t been processed yet and uncleared cheques.
Using the tools in the ‘Statement options’ dropdown list, you can print copies of your transactions or export the transaction to a separate data file.
Have your weekly balance sent to your mobile: sign up for free* Text Alerts.
Select ‘View Upcoming Payments’ to see details of Direct Debits, standing orders and future payments due soon.
If you require additional help and support with viewing your transactions, please call us on 0345 606 6529. Lines are open 24/7.
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The handy autosuggest search tool helps save you time, allowing you to search, export and print up to 12 months’ worth of transactions.
How to search:
Using our Mobile Banking app
Step 1
From the home screen, tap the account you want to view
Step 2
Tap on the search bar and enter a transaction name or amount
Step 3
All transactions for that name or amount will appear
Using Internet Banking:
Select the green ‘Search’ button at the top of your statement Search by date, description or type of transaction
Step 1
From the homepage, select ‘View statement’ on the relevant account
Step 2
Select the green ‘Search’ button Tap on the search bar and enter a transaction name or amount
Step 3
All transactions for that name or amount will appear
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What is paper-free?
Paper-free is a way to receive electronic statements and/or correspondence for eligible Credit Cards, Current Accounts, Savings Accounts and Personal Loans.
It's the secure and convenient way to cut down on your filing and find the information you need in one central place – to view, print and download whenever you need to.
If you don't choose to go paper-free, you’ll still receive paper copies.
View, download and print your statements safely and securely online, 24/7 (subject to maintenance periods).
Search your Current Account and Savings Account transactions by date, amount or payment type. You can still order paper copies of your Savings Account and Current Account statements in just a few clicks. The first copy of each statement is free for paper-free customers. But for Credit Cards, there's a charge for it.
How to switch to paper-free
On Desktop
Step 1
Log in to Internet Banking
Step 2
At the Account Overview page select ‘Your Profile’
Step 3
Select ‘Turn on paperless statements’
Step 4
Follow the on-screen instructions to go paper-free on all your eligible accounts
On the App
Step 1
Log in to your Internet Banking App
Step 2
At the Account Overview page select “More”
Step 3
Select “Settings and Info”, then “How we contact you”, then “Online and paper preferences”
Step 4
Follow the on-screen instructions to go paper-free on all your eligible accounts
There are some accounts which aren’t eligible to go paper-free
Printing your statements
It's now even easier to print your online statements:
- You can view, download and print a copy of your statement in PDF format for your Personal Current Accounts and Savings Accounts from your Digital Inbox.
- Credit Card and Personal Loan statements are also available in PDF format from your account statement page, allowing you to easily download and print whenever you want.
How far back can I access my online statements?
Personal Current Accounts and Savings Accounts
You can access your account statement in PDF format from your Digital Inbox going back to January 2018.
You can also view your Personal Current Account and Savings Account transactions going back 7 years.
Credit Cards
You can view your latest statements as well as historical statements back to November 2012.
Personal Loans
You can view your latest statements as well as historical statements back to April 2014.
Your Digital Inbox
Your Digital Inbox is where you’ll receive electronic versions of your Personal Current Account and Savings Account statement and correspondence, and Personal Loans and Credit Cards correspondence that you would normally receive in the post.
For Credit Card and Personal Loans statements, we’ll send your statement to your account statement page.
If you opt into receiving these documents online, we’ll stop sending your statements and some correspondence by post. Instead, we’ll send you an email when you receive a new document in your Digital Inbox or account statement page.
The online version of these documents will look exactly the same as what you receive in the post.
We’ll never change any documents held in your Internet Banking Digital Inbox or your personal account area after we’ve sent them. These documents cannot be deleted as we want them to be accessible whenever you need them, however you will be able to move them to the Archive.
How will I view paper-free statements?
Personal Current Account or Savings Account
You can view your account statement online at any time by logging on to Internet Banking. Your statement will be displayed as a PDF document in your Digital Inbox, which you can access by going to the Account Overview page.
You can also view your transactions from your statement page by using the ‘Statement Options’ dropdown at the top of the statement page.
You can use your Digital Inbox to view, organise and print selected statements.
Credit Card or Personal Loans
You can view your statement online at any time by logging on to Internet Banking. You can use the online search function to view, download or print your statements.
Your account statements will be displayed as PDF (Portable Document Format) files.
How will I view paper-free correspondence?
Personal Current Accounts/ Personal Loans/ Savings Accounts/ Credit Cards
You can view your correspondence online at any time by logging on to Internet Banking. Your correspondence will be displayed as PDF documents in your Digital Inbox, which you reach via the Account Overview page.
You can use your Digital Inbox to view, organise and print selected correspondence.
If I choose paper-free statements or correspondence what other documents will I receive online?
Personal Current Accounts and Savings Accounts statements
We will provide the following documents in PDF format to your Digital Inbox:
- Statement of fees (current accounts only)
- Annual summaries (savings accounts only)
- Annual interest summaries
- Historical fees and interest rate documents
Personal Current Accounts and Savings Accounts correspondence
The correspondence we send will include changes to your account terms and conditions, overdraft agreements and other letters about any overdraft you may have.
If you’re paper-free for correspondence only, you’ll receive postal copies of your historical fees and interest rates documents. We will provide the following documents in PDF format to your Digital Inbox:
- Statement of fees (current accounts only)
- Annual summaries (savings accounts only)
- Annual interest summaries
Personal Loans statements
If you choose paper-free statements, you’ll receive your annual statements as PDF documents in your personal account area.
Personal Loans correspondence
You’ll receive Notices of Sums in Arrears online as PDF documents in your Digital Inbox.
Credit Card statements
You’ll receive your statements as PDF documents in your personal account area, this will include documents that we normally send as part of your paper statements, such as certain Notices of Variation, Notices of Default Sums and Notices of Sums in Arrears.
Credit Card correspondence
We will send the following correspondence to your Digital Inbox:
- Larger Notices of Variation
- Updates to charges and fees
- Certain other letters about your account.
You’ll continue to receive some documents and information by post, such as annual statements or any arrears notices.
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Managing your online and paper preferences is easy. Just log on to your Internet Banking, in the ‘help and support’ section click the ‘show me’ button and then click Manage online and paper preferences(requires you to log on to Internet Banking) for a step-by-step guide to switch to paperless.
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What is midata?
When you bank, shop or pay a bill, the information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.
A midata file shows your previous 12 months spending and banking history. It does not show any personal information like your name, address or date of birth.
To download a midata file, log on to your Internet Banking and select 'Download midata' under 'Your account tools' on Your accounts.
What can you do with midata?
Uploading your midata file to financial comparison websites helps you make more informed decisions when shopping around for your ideal current account.
Is it safe to use on third-party websites?
You should take the same care when using midata files as you normally would using any sensitive information online. Make sure that your anti-virus software is up to date, avoid using midata files on shared or public computers and always check that any third-party websites are genuine.
To help you keep your finances in good shape you can see a timeline of the payments due to leave your account in the next 31 days. You’ll have visibility of the Direct Debits, standing orders and future payments you’ve set up.
How to view your upcoming payments:
Using our Mobile Banking app
Step 1
From the home screen, tap the menu icon in the account you want to view
Step 2
Tap ‘View upcoming payments'
Step 3
Choose the date you want to see your payments due by
Using Internet Banking:
Step 1
From the homepage, select ‘View statement’ on the relevant account
Step 2
Select ‘View upcoming payments’
Step 3
Choose the date you want to see your payments due by
How to see your Spending Insights:
Using our mobile banking app
Step 1
Tap the three dots next to your account to open the account menu
Step 2
Tap 'View spending insights'
Step 3
See your spending breakdown and tap the categories for more details
Using Internet Banking from a mobile device browser
Step 1
Tap the account you want to see
Step 2
Tap 'View Spending Insights’
Step 3
See your spending breakdown and tap the categories for more details
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
*We don’t charge but your network operator may charge for some services (e.g. receiving text messages when you're abroad) so please check with them.