Report your card lost or stolen

You can do this online

  • It's safe and secure.
  • It'll block your card straight away.
  • And  it saves you a phone call.

Once you've cancelled your card it can't be reinstated.

If you’ve misplaced your card, you can freeze your card temporarily.

How to do it

Internet Banking guide

Log on and select help & support at the top of your account overview page, choose lost or stolen card and fill out a short form.

We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.

Report a lost or stolen card

Mobile Banking app guide

Log on to our app, type lost or stolen in the search bar and fill out a quick form.

We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.

Download app

What happens next

Once you've reported your card as lost or stolen you can view your new card details in our app. You can view your debit card details the next day and your credit card details within 5 days. This lets you use your new card details online whilst waiting for your new card to arrive in the post.

If you're registered for Wallet Pay apps such as Apple Pay or Google Pay™ you can use your mobile device to pay for your shopping whilst you wait for your new card to arrive in the post.

If you're not registered, our app gives you all the details you need to sign up to these services.

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Message us online

Get answers to your everyday banking questions. Log on to our app or Internet Banking to get in touch.

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More Card & PIN services

Manage how your cards are used, report your card lost or stolen and view your PIN online.

Read our guides