Replace your card or get a PIN reminder
If there is a problem with your credit or debit card or you need a PIN reminder let us know online. It’s simple, safe and secure.
If you think your current PIN has been compromised you should request a new PIN online straight away. You can also request a new PIN in our Mobile Banking app.
However, if you have forgotten your PIN there is no need to order a new one. You can now view your PIN instantly and securely in our Mobile app.
How to view your PIN in our app
You can request a replacement credit or debit card through Internet Banking if:
- your existing card is damaged or not working
- your registered address is within the UK
Fill in our simple form and we'll cancel your card straight away. Once ordered you'll receive a new card within 5 working days, depending on the type of card you have ordered.
Contactless enabled cards will be sent for all eligible accounts, unless you have previously opted out of contactless.
You can also request a replacement card and view your card details in our Mobile Banking app.
If you are a debit card customer, you can view your card details in our app the following day. If you are a credit card customer, you can continue to view your existing card details in the app and use them to make purchases online or over the phone.
You can call us on 0345 300 0000 (Lines open 8am – 8pm, seven days a week).
Not all Telephone Banking services are available 24 hours a day, seven days a week.
If you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 173 334 7007.
Or, if you’d prefer, you can visit your nearest branch.
Your replacement card or PIN reminder will be sent securely by post within 5 working days.
Please note that for security purposes, we cannot provide your PIN details over the phone.
Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.
Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.