Order a replacement card

You can do this online

  • Use this service if your card is damaged or not working.
  • When ordered, you'll receive a new card within five working days.
  • You can use our app to view your new card details while you're waiting.

To use our online service your registered address needs to be within the UK.

  1. Log on and select manage card in the bottom navigation bar then Replace card & PIN.
  2. Scroll down and select Replace card.
  3. Check your address. If this matches what is on your statements, scroll down and select continue.
  4. All done, your replacement card will arrive within the next five working days.

Replacing a card explained

More Card and PIN services

Manage how your cards are used, report your card lost or stolen and view your PIN online.

Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.