Help with Internet Banking

Find help online

You might find the help you need in our helpful guides.

If you need help logging on, our guide will show you the logging on process step-by-step.
If you've forgotten your log on details, don't worry. Just reset your details and get back online.
If you haven’t logged on to Internet Banking in the last 18 months, you may need to re-register for Internet Banking.

When you log on to Internet Banking, you can find help by selecting ‘Help & Support’ from your account homepage. There’s also a Show Me tool that will show you how to make online payments, transfer money, set up a standing order and much more.

Alternatively, you can ask us a question and get an instant answer.

Get in touch

If you can’t find the help you need or are still having issues with Internet Banking you can contact our helpline.

You can call us on 0345 300 0116 or +44 173 323 2030 from overseas. Lines are open 7am – 10pm Mon to Fri and 8am – 6pm weekends. Textphone users can call 0345 300 2280.

You can also follow @LloydsBank on Twitter and get answers to your Internet Banking queries.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

We don’t charge you for Mobile Banking but your mobile operator may charge you for some services, please check with them. Services may be affected by phone signal and functionality. The Mobile Banking app’s Branch and ATM finder is available to all. Other Mobile Banking services are only available to our UK personal Lloyds Bank customers and registration is required. Terms and conditions apply.
We know security is important to you and we want you to feel safe online.
Emails and texts from us will always greet you personally using your title and surname. You’ll also see the last 4 digits of your account number or your Internet Banking ID in our emails.
Money Manager is provided to help you manage your personal finances and is not intended to provide legal, tax or financial advice. Personal Internet Banking customers only. Terms and conditions apply.