Frequently asked questions

Payments and transfers

It's simple to send money and pay bills securely online, plus you can:

  • Manage your Direct Debits and standing orders
  • Move money between your own Lloyds Bank accounts
  • Send money outside the UK
Learn more about payments

Statements and transactions

You can check your transactions online any time, plus you can:

  • See your upcoming regular payments
  • Click any transaction to see more details
  • Search for a transaction by date or name
Find out more about statements

Secure online banking

We use the latest security measures to make your online banking experience as safe as possible.

Still need help?

If you can’t find the help you need, or you're still having issues, then get in touch.

Contact us

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

To use our mobile banking app you must be registered for Internet Banking. Available to Internet Banking customers with either a UK personal account or an account held in Jersey, Bailiwick of Guernsey or the Isle of Man, with a valid registered phone number. Terms and conditions apply.

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.