The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Help with Internet Banking

    Find help online

    You might find the help you need in our helpful guides.

    When you log on to Internet Banking, you can find help by selecting ‘Help & Support’ from your account homepage. There’s also a Show Me tool that will show you how to make online payments, transfer money, set up a standing order and much more.

    Alternatively, you can ask us a question and get an instant answer.

    Get in touch

    If you can’t find the help you need or are still having issues with Internet Banking you can contact our helpline.

    You can call us on 0345 300 0116 or +44 173 323 2030 from overseas.  Lines are open 7am – 10pm Mon to Fri and 8am – 6pm weekends. Textphone users can call 0345 300 2280.

    You can also follow @LloydsBank on Twitter and get answers to your Internet Banking queries.

    Online security

    We use the latest security measures to make your Lloyds Bank online banking experience as safe as possible.

    We're here to help

    Forgotten your logon details?

    Using Internet Banking

    Get set up for Internet Banking

    Contact us on 0345 300 0000

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

    We don’t charge you for Mobile Banking but your mobile operator may charge you for some services, please check with them. Services may be affected by phone signal and functionality. The Mobile Banking app’s Branch and ATM finder is available to all. Other Mobile Banking services are only available to our UK personal Lloyds Bank customers and registration is required. Terms and conditions apply.
    We know security is important to you and we want you to feel safe online.
    Emails and texts from us will always greet you personally using your title and surname. You’ll also see the last 4 digits of your account number or your Internet Banking ID in our emails.
    Money Manager is provided to help you manage your personal finances and is not intended to provide legal, tax or financial advice. Personal Internet Banking customers only. Terms and conditions apply.