Improving your Internet Banking

We want to be the best bank for our customers. That's why we listen to your feedback, make improvements and constantly add new services to our Internet Banking to make it quicker, easier and more secure.


Personalise your payments

Making a payment to someone you've paid before? You can now change the reference - simply type over the existing reference.

  • Easy to identify on statements
  • No need to set up a new payment

Pay a Contact

Pay a Contact lets you send and receive money between your friends and family using mobile numbers. Payments go direct from account to account. So they’re safe, quick and secure.

You'll need to register for Pay a Contact if you want to receive payments. You don’t need to register to send payments.

Registering is simple. You just provide details of your UK mobile phone number and the valid Lloyds Bank current account you want it linked with.

Find out moreabout Pay a Contact

Help & support

Interactive help to show you how

A new Show me tool walks you through Internet Banking step by step, highlighting the benefits. You can find Show me under Help & Support. Try it today, you might find something you weren’t aware of.

  • Learn how to make full use of Internet Banking
  • Interactive style ‘shows you how’ on your own account

Account benefits

Easily view and manage your account benefits

If you have an Added Value Account, you’ll be aware of the benefits it has to offer. Did you know you can now manage these benefits through a few simple clicks? Go to ‘Account benefits’ at the top of your e-statement to find out more.

  • Register and activate your benefits
  • View and manage them
  • Easy access, no third party websites

Manage your ISA

New features to help you manage your ISA

A new top-up button means you can easily transfer money into your ISA account. You’ll also see the savings interest rate and your remaining allowance for the current tax year in your 'Account overview'. And we’ve just made it easier for you to transfer cash ISAs from any external accounts using an online form.

  • See how much tax allowance you have left
  • Easily top up your savings
  • Easy online transfers from external accounts

Log on reset

Reset your Internet Banking log in details more quickly

We all forget our passwords from time to time. You can now reset both your password and memorable information at the same time.

How you benefit
  • Reset your log in details more easily
  • Log back on and carry on with your banking in minutes

Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.ukVisit the Lending Standards Board website.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.

Save the Change® is a registered trademark of Lloyds Bank plc

PhoneBank® is a registered trademark of Lloyds Bank plc

Money Manager is provided to help you manage your personal finances and is not intended to provide legal, tax or financial advice. Personal Internet Banking customers only. Terms and conditions apply. Mobile Banking services may be affected by phone signal and functionality. Must be registered for Internet Banking. Terms and conditions apply.