Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Log on to Internet Banking
When you log on, we’ll ask for:
- your User ID
- your password
- part of your memorable information
If you don’t know these or they aren’t working, you can reset them online.
Internet Banking guide
- Enter your User ID and password in the boxes.
- Next, we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.
- You might be asked to trust your device. This is a security feature. You should do it if you’re going to log on often from here.
- All done, now you’re through to your accounts.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.
Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.