Worried about paying your mortgage? We have various ways that we can help you.
You can still pay in a cheque if:
If that's the case, you can pay in the cheque at a branch instead.
You can check the Deposit History tab at any time to see when your money will be available. Here you can view all cheques you've paid in using the app over the last 99 days.
The Deposit History tab won’t show any cheques you've paid in at a branch or a Cashpoint®.
If you have a joint account, it also won't include any cheques paid in by the other person using another mobile device. You'll see a total of all paid-in cheques in your account details. They're shown as a pending transaction first, until the money is available.
If a cheque in Deposit History says 'Rejected', we were unable to process the payment. Don't try to pay it in again in the app. The reason for rejection will display in your Deposit History, and we'll also write to you to confirm this reason.
The app needs a good sharp image to 'read' the details. Place the cheque flat and in good light against a plain, darker background. Hold your device in the landscape position, steadily over the cheque without tilting. Hold still for a few seconds while the app takes the image – and it should now work.
No. For security, cheque images aren't stored in the app. They won't appear in your device's photo library or any cloud service connected with it. Cheque images are only stored securely on bank systems. Similarly, you can't upload cheque images from your device's photo library, or use a photocopy of a cheque.
In-app cheque deposits aren't available for travellers' cheques, Bank Giro credits, foreign currencies and other types of non-standard cheques.
You can pay in cheques written in English, Welsh and Gaelic. The recipient name can be in any language as long as it matches the account name.
It’s a way to pay in cheques using your mobile or tablet device using our Mobile Banking app. The app uses your device's camera to take a photo of the cheque. Then it ‘reads’ the details to pay the money into your account.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).