Reset your logon details

You can do this online

  • Our app is the simplest way to reset your details.
  • If you don’t know your User ID, you can find that out at the same time.
  • You can also reset through Internet Banking.

 

Steps to take

We’ll guide you through it.

  1. On the log on page, select Forgotten your logon details?.
  2. Enter your details and if you don’t know your User ID, we’ll ask for account details instead.
  3. We’ll now do a quick security check to confirm it’s you. Select a number for us to contact you on.
  4. We’ll send you a one-time passcode text, we’ll ask you to enter it. If we called you, we’ll ask you to say or key the code on your phone.
  5. All done, you’ve updated your details and can use them to log on.

Reset your details

Mobile Banking app

Join our 8 million app users.

  • Simple and secure log on.
  • Stay up to date with notification.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Mobile Banking app

Join our 8 million app users.

  • Simple and secure log on.
  • Stay up to date with notification.
  • Chat to our Virtual Assistant.

Download app

More about our app

Internet Banking

You can reset your logon details through Internet banking in a browser on any device.

Reset your details

Online Security 

Biometric logon

Biometrics use your fingerprint or face recognition to make signing into our app faster and more secure.

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How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.

More about app security

Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.

How we protect you

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