Find out how we can help you support you with Coronavirus

Coronavirus (COVID19): help and support


Support for customers impacted by coronavirus.

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money.

Your peace of mind is still our top priority. So, we’ve put in place some additional support and information to help.

Branch availability update

Following the Governments confirmation of new measures to tackle coronavirus, our branches will remain open, but we have to make changes.

Update to our branch opening hours

Temporary branch closures

Telephony update

Due to the challenging times we’re all experiencing, we’re dealing with a higher number of calls from customers than normal and our call wait times may be longer than usual.

We are doing our best to help customers as quickly as possible and we appreciate your understanding. You can still use our online and mobile banking services and our automated service if they’re relevant to your account.

Please visit our service status page and our temporary branch closure page for the latest updates. 

Personalised Service

A focus on building long-term relationships means we may be able to support your goals with a wide range of products and services.

Banking and Deposits

As a Private Banking customer, you’ll get a more personal day-to-day banking service.

You’ll also have access to a range of private banking current accounts and savings products. Eligibility Criteria, Fees & Charges apply

Financial Planning

Through our partnership with Schroders Personal Wealth we can provide you with access to experienced advisers to help you plan for the future and choose where to invest.  Eligibility Criteria, Fees & Charges apply.

Wealth Advisory Services

We have a range of day to day banking products and specialist solutions to help you be more able  to use your wealth as you wish in the future. Eligibility Criteria, Fees & Charges apply.


We are aware that everyone’s  lending need will be different,  our dedicated Wealth lending team will take the time to understand  your circumstances and select the optimal solution for your needs. Eligibility Criteria, Fees & Charges apply.

Expert service when you need it

We’re here for whenever your circumstances change.

Financial Services Compensation Scheme

Connect with us

Book a no obligation introductory appointment to find out more about how we may be able to help you.

Important Legal Information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.

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