Enhanced AA Breakdown Cover
The AA Breakdown Cover that comes with your Lloyds Packaged Bank Account now comes with Family Cover!
Your new policy will be called AA Breakdown Family Cover!
Your enhanced cover starts from 15th August 2022. Please find information regarding this cover below. We will update AA Breakdown Cover terms and conditions with details of the family cover on the 1st November 2022.
What is AA Breakdown Family Cover?
With AA Breakdown Family Cover, there’s cover for account holders and certain family members in vehicles, whether you or they are the driver or the passenger. Family members must live at the account holder’s home address or be temporarily living away from that address, but still stay within the UK (e.g. students).
Eligible family members will include your:
- Partner*
- Parents**
- Siblings***
- Grandparents
- Children****
- Other family members*****
You’ll all be covered as drivers or passengers in most vehicles, including cars, motorbikes and vans.
* including spouse, civil partner, fiancé/fiancée
** including stepparents, foster parents, father in-law, mother in-law
*** including brothers, sisters, brother in-law, sister in-law, step-sisters, step-brothers
**** including stepchildren, foster children, grandchildren, son in-law, daughter in-law
***** including aunts, uncles, nieces, nephews and first cousins
What's included in AA Breakdown Family Cover?
Your AA Breakdown Family Cover policy includes roadside assistance that covers you and your eligible family members 24/7 if you break down more than a quarter of a mile from home.
You get unlimited call-outs, as long as it's not a recurring problem with your vehicle.
Eligible vehicles1 of any age are covered including cars, vans, motorcycles, campervans and caravans.
Plus a host of additional cover depending on the account you hold with us. This includes:
Please note these accounts are no longer on sale to new customers but existing customers can add a party to their account.
Further information on the cover included with your account can be found in your AA Breakdown cover terms and conditions.
1 Important Exclusions to be aware of:
- There’s no cover when travelling in a car, van, minibus or motorcycle exceeding the weight restriction of 3.5 tonnes and max width restriction of 8ft 3in (2.55m)
How to report a breakdown?
Call the AA on the number below to speak to one of their telephony team to report a breakdown:
Report a claim on - 0800 032 0371
Eligible family members will need to provide the account holder’s full name, address and postcode before the service can be provided. Family members will also need to show a form of identification when the AA patrol arrives.
Account holder(s) will continue to be asked for their membership number. This is their sort code and account number. They will need to show their Visa debit card when the AA patrol arrives.
AA Breakdown Family Cover FAQs
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No, Family cover is being added to your existing cover at no additional cost.
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Children are covered up to any age as long as they live at the account holder’s home address or they’re living away from home on a temporary basis, for example students and armed service personnel.
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Yes, AA Breakdown Family Cover is available to all eligible family members living at the account holder’s home address, this includes family that are living away from home on a temporary basis, for example students and armed services personnel.
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No, eligible family members must call the AA breakdown telephone number and provide the account holder’s full name, address and postcode before the service can be provided. Family members will need to show a form of identification when the AA patrol arrives.
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No, alternative benefits or cover enhancements cannot be requested in place of family cover.
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Yes, the AA do not require the sort code and account number of the bank account to report a breakdown. They will be able to help as long as the eligible family member can provide the account holder’s full name, address and postcode on the phone and a form of identification when the AA patrol arrives.
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Yes, AA Breakdown Family Cover provides unlimited call-outs, however the AA reserves the right to refuse service when a call-out is requested to deal with the same or similar cause of breakdown to that which the AA attended within the preceding 28 days.
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AA Breakdown Family Cover is available to eligible family members living at the same address as the account holder, including those temporarily living away from home.
Eligible family members are:
Spouse, partner, civil partner, fiancé/fiancée, parents, stepparents, foster parents, father-in-law, mother-in-law, children, stepchildren, foster children, sons-in-law, daughters-in-law, grandparents, grandchildren, brothers, sisters, step-brothers, step-sisters, brothers-in-law, sisters-in-law, aunts, uncles, nieces, nephews, and first cousins.
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Yes, if an eligible family member is dissatisfied with the service provided by the AA, they can make a complaint by providing their personal information and the information of the account holder to help locate the details of the breakdown. Complaints should be made to the AA by calling the number above.
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If an eligible family member already has breakdown cover with the AA or another provider, they will need to determine if cancelling their cover is appropriate, considering their own needs and circumstances.
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Are family members covered if they are a passenger in a car that has broken down? expandable section
Yes, eligible family members are offered the same level of cover as the account holder.
Important Legal Information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.
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