Yesterday afternoon and into the early evening, we experienced IT issues which prevented some customers from using their debit cards and withdrawing cash from our ATMs. We resolved the issues as soon as possible and everything was working correctly again from 7.30pm.
We know that these issues were unacceptable and we are working to ensure that we understand the root cause of what went wrong so we can prevent it from happening again in the future. We would like to sincerely apologise for the obvious inconvenience this will have caused our customers. If you were impacted in any way by the issues, we want the opportunity to put things right for you: please get in touch through 0345 300 0000 or through any of our normal channels. If you prefer not to use our 0345 number, you can also call us on 01733 347007.
Once again our apologies; we strive to provide the best possible customer service and we are sorry to have let our customers down on this occasion.