Managing Share Dealing during a bereavement

When you lose someone close to you, organising their finances can be difficult. We have put together a step by step guide to take you through the process.

Registering a death with Lloyds Bank Direct Investments

To be able to sell, transfer any holdings or withdraw funds from an account where the account holder has passed away, an executor will need to contact us. Outlined below is a guide to how the executor can register with us.

Send in an original, or certified copy of, the death certificate

Once we receive the death certificate we will update the account so that no further activity can take place until an executor is registered.
We will also send a letter to the account’s registered address requesting a completed Grant of Probate or Small Estates Form to be returned to us. Our letter will also include a valuation of the account and a Small Estates Form, or you can download a Small Estates Form below.

Download a Small Estates Form

If the total value of the share dealing accounts at date of death was less than £50,000 and a Grant of Probate is not being obtained we can accept a Small Estates Declaration & Indemnity Form.

Please note that in Scotland, a small estate is classed as an estate with a total value of less than £36,000. Confirmation from the court will be required if the estate is valued above this amount.
Further information can be found at https://www.scotcourts.gov.uk/taking-action/dealing-with-a-deceased%27s-estate-in-scotland.

Please note: if the estate is valued at over £5,000 then the form will need counter signing by a solicitor registered on the official Law Society website.

Provide a certified copy of the death certificate

A solicitor registered on the official Law Society website can certify the document. We will need to be informed of their name, signature and an identifier reference.

Where to send the original or certified copy

Legal Department
Lloyds Bank Direct Investments
Lovell Park Road
Leeds
LS1 1NS

Please note: For estates valued over £5,000 you will need the completed Small Estates Form to be counter signed by either a solicitor who is registered on the official law society website or a member of our branch staff.

Selling, transferring or withdrawing funds

Selling, transferring or withdrawing funds with Lloyds Bank Direct Investments

On receiving either a completed Grant of Probate or Small Estates Form we will update the account with the named executor(s). From this point only the named executor(s) can trade, transfer or withdraw funds from the account by using an Executor Sales Instruction Form (ESIF) which we’ll send out on receipt of the Grant of Probate or the Small Estates Form.

Please note: The form must contain the original signatures from all named executors.

Download an Executor Sales Instruction Form (ESIF)Opens in a new browser window

Any further correspondence will be issued to the address of the executor(s). We can send the correspondence to a solicitor managing an account if you would prefer, however you will need to confirm this in writing to our legal department:

Legal Department
Lloyds Bank Direct Investments
Lovell Park Road
Road
Leeds
LS1 1NS

What happens next?

Selling

Once we have received an ESIF we will sell the specified holding(s) when reasonably practicable (usually within two working days). Settlement will vary depending on both the type of investment and the stock market it trades on.

  • UK shares – 2 working days.
  • Funds – Up to 10 working days.
  • European markets - 2 working days.
  • US markets - 3 working days.

We will send a cheque payment to the named executor(s) within approximately 10 working days.

Transferring

If you have requested to transfer stock to another Lloyds Bank Direct Investments Share Dealing account, this usually takes up to 10 working days to complete.

If you have requested a certificate withdrawal this can also take up to 10 working days.

Before we can withdraw any funds from the account we need to complete identity and verification checks. We attempt to do this electronically however you may be required to send in original or certified copies of documents from the proof of identity list and/or the proof of address list.

Charges

You can view our breakdown on our rates and charges page.

ISAs

Where an ISA holder has died on, or after, 3rd December 2014, their surviving spouse or civil partner may be eligible for an additional allowance equal to the value of the ISA on the date of the holder’s death. This Additional Permitted Subscription (APS) is in addition to the surviving spouse/civil partner’s usual ISA allowance.

Details about how to claim the APS will be sent to the executor(s) as part of the bereavement process.

Contact us

If you have any questions or would like someone to help, you can speak to a member of our dedicated Bereavement team on

0800 015 0081Call telephone number 0800 015 0081

Monday to Friday, 8am-6pm; (excluding weekends and English Bank Holidays)

Calling from overseas: +44 (0) 113 279 7518Call telephone number +44 113 279 7518

Visit our contact us page for more details

  1. Assets

    Any property or possession with monetary value.

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  2. Confirmation

    The laws relating to inheritance and property in Scotland are different to other parts of the United Kingdom. The equivalent process to probate is called ‘Confirmation’.

    In Scotland, a small estate is classed as an estate with a total value of less than £36,000. These can be dealt with by private individuals, although the requirement for confirmation will be decided by the individual companies you are dealing with.

    If the estate is larger than £36,000 and, especially if a property is involved, we recommend the use of a solicitor. Further support on how to deal with a deceased’s small estate in Scotland can be found on the Scottish Courts and Tribunals website.

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  3. Current valuation

    A document which confirms the value of the remaining assets (cash and/or stock) held within the account at the time of death. The valuation will help the executor to determine if a Grant of Probate or Small Estates Form is required.

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  4. Death certificate

    A certified copy of the entry made in the Death Register. The registrar will be able, for a fee, to provide a number of certified copies to save time when you’re registering claims with various companies.

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  5. Distribution of assets

    Distribution of the assets refers to the process of selling assets held within a share dealing account as instructed by the named executor of the account. Distribution of the assets can also refer to the executor’s choice to transfer assets held to an account in their own name or the withdrawal of assets onto a certificate.

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  6. Executor/administrator

    As executor or administrator (executor-nominate or dative in Scotland) you may have responsibility for one or more of the following:

    • Registration of the death
    • Arranging the funeral service
    • Paying urgent expenses i.e. funeral costs
    • Obtaining legal documents (grants)
    • Informing financial institutions - banks, insurance companies, pensions
    • Listing all the assets and liabilities of the estate
    • Paying any tax liabilities i.e. inheritance tax
    • Appointing trustees if required for beneficiaries of the will

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  7. Grant of Probate

    A grant of probate is an official document issued by the Probate Registry which the executors may need to administer the estate. This document will only be issued once the Probate Registry has received the necessary application forms from the named executor, the will’s validity has been checked, and any owed taxes are paid.

    If the estate is small, or if it’s held in joint names and passes automatically to the surviving owner (as is often the case with married couples), you may not need to apply for probate.

    If there’s a will, you’ll need to get a Grant of Probate; if there isn’t a will, you’ll need to get Letters of Administration (in Scotland this is called a Grant of Confirmation).

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  8. Probate

    Probate is the process you go through if you’re handling the estate of someone who has died.

    The process includes:

    • Identifying what’s in the estate and its value.
    • Completing the necessary application forms for both the probate registry and Her Majesty’s Revenue and Customs (HMRC).
    • Gathering the assets and dealing with any property, paying any debts and completing the legal processes to cover you against late claims in the estate.

    The same application process has to be made by the administrator of an intestate estate, where there is no will. The grant issued in this situation is called ‘letters of administration’. If there is a will but no executor for any reason, the grant is called ‘letters of administration with will annexed’.

    The responsibilities include making sure all taxes and debts are paid before any money can be given to beneficiaries (the people nominated to benefit from the will) and that in general the estate is managed in a way that best serves the beneficiaries.

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  9. Rules of intestacy

    When a person dies without leaving a will they are described as dying intestate. Certain legal rules called the intestacy rules will determine how the person’s estate is distributed.

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  10. Trade

    A deal to sell an investment such as shares.

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Before we can withdraw any funds, trade or transfer from the account we need to complete identity and verification checks. We attempt to do this electronically however you may be required to send in original or certified copies of documents from the below list if we cannot do this.

You will need to send us one document from the proof of identity list and one document from the proof of address list:

  • Unexpired passport with signature.
  • Unexpired UK photo card full driving licence with signature.
  • Unexpired UK full paper driving licence with signature.
  • Unexpired UK photo card style provisional driving licence with signature.
  • Unexpired EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA.
  • Unexpired firearms certificate.
  • Unexpired Northern Ireland voters card (aka Electoral Identity Card).
  • Unexpired EEA or equivalent jurisdiction national Identity card with photograph and signature.
  • Unexpired blue disabled driver’s pass – UK only, unexpired and needs to bear a passport-sized photograph, name and signature, expiry date and issuer details.
  • Unexpired biometric residence permit – issued by the Home Office.
  • UK benefits/state pension notification letters – must be from an official source, i.e. Job Centre.
  • Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period.
  • HM Revenue and Customs tax notification – must be a HMRC tax notification e.g. statement of account, notice of coding relating to the current year. P45s or P60s are not acceptable as these are not official HMRC documents.
  • Utility bill dated within the last 3 months – utility bills printed from the internet, mobile phone, broadband or internet provider bills, and any reminders or arrears letters are not acceptable.
  • Council tax demand letter or statement – valid for the current year or less than 12 months old. Reminders and arrears letters are not acceptable.
  • Unexpired UK photo card full driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • Unexpired UK full paper driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • Unexpired EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA (only acceptable if it is not being used as your proof of identity), be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated and showing transactions within the last 3 months.
  • Statements showing interest only or carry forward balances are not acceptable – those printed from the internet or ISA statements are not acceptable.
  • Mortgage statement - must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months. Those printed from the internet are not acceptable.
  • HM Revenue and Customs correspondence - issued within the last 5 months and including 10 digit tax reference or NI number (only acceptable if it is not being used as your proof of identity). P45s or P60s are not acceptable as these are not official HMRC documents.
  • UK Benefits/state pension notification letters – must be from an official source, i.e. Job Centre Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period (only acceptable if it is not being used as your proof of identity).
  • Solicitors' correspondence - confirming a house purchase in the last 3 months and dated in that period.

Citizens Advice Bureau
For help on practical and legal matters and contacts for counselling, help and support. Look in your telephone directory for your local office or visit www.adviceguide.org.uk in England and Wales, www.cas.org.uk in Scotland or www.citizensadvice.co.uk in Northern Ireland.

Cruse Bereavement Care

For general information, counselling and support. Tel: 0800 731 4044 or visit http://www.cruse.org.uk/.

Lesbian and Gay Bereavement Project

For support after the death of a partner. London Friend, 86 Caledonian Road, London N1 9DN. Tel:020 7833 1674.

Compassionate Friends

For support after the death of a child. 53 North Street, Bristol BS3 1EN. Tel: 0345 123 2304 or visit www.tcf.org.uk.

National Association of Funeral Directors

Members must follow their code of practice. 618 Warwick Road, West Midlands B91 1AA. Tel: 0845 230 1343or visit www.nafd.org.uk.

The Society of Allied and Independent Funeral Directors

They have a code of practice for members to follow. 3 Bullfields, Sawbridgeworth, Herts CM21 9DB. Tel: 0345 230 6777 or visit www.saif.org.uk.

Veterans Agency

Help with costs of simple funerals for those receiving war disablement pensions. Norcross, Blackpool FY5 3WP. Tel: 0800 169 2277 or visit www.veterans-uk.info.

Natural Death Centre

For information about alternative and environmentally friendly funerals and committals. In the Mill House, Watley Lane, Twyford, Winchester SO21 1QX. Tel: 01962 712 690 or visit www.naturaldeath.org.uk.

British Humanist Association

Information about non-religious and secular funeral services. 1 Gower Street, London WC1E 6HD. Tel: 020 7079 3580 or visit www.humanism.org.uk.

Department for Environment, Food and Rural Affairs

For a licence for a sea burial. DEFRA, Marine Environment Branch, Room 132, Nobel House, 17 Smith Square, London SW1P 3JR. Tel: 0345 933 5577 or visit www.defra.gov.uk.

National Association of Memorial Masons

Holds a database of names of local monumental masons for tombstones and memorials. Castle Mews, Rugby, Warwickshire CV21 2XL. Tel: 01788 542 264, Fax: 01788 542276, email enquiries@namm.org.uk or visit www.namm.org.uk.

Probate Registry

For application for powers to process the will in England and Wales: Tel 0845 30 20 900 or visit www.justice.gov.uk/courts/probate.

The General Register for Scotland

New Register House, 3 West Register Street, Edinburgh EH1 3YT. Tel: 0131 334 0380 or visit www.gro-scotland.gov.uk.

HM Revenue & Customs

For help with tax issues. HMRC Capital Taxes, Ferrers House, PO Box 38, Nottingham NG2 1BB. Tel: 0845 30 20 900 or visit www.hmrc.gov.uk.

Organ donation

The NHS Organ Donor register. NHS Blood and Transplant, Organ Donation and Transplant Directorate, Fox Den Road, Stoke Gifford, Bristol BS34 8RR. Tel: 0300 123 2323 or visit www.organdonation.nhs.uk.
Terrence Higgins Trust

Support for HIV and AIDS.

314-320 Gray's Road, London WC1X 8DP. Tel: 0808 802 1221 or visit www.tht.org.uk.

INQUEST

Support for inquests - Offering legal aid and support for those involved in inquests. 89-93 Fonthill Road, London N4 3JH. Tel: 020 7263 1111 or visit www.inquest.org.uk.

Passport Service

Gives details of addresses of regional offices. Tel: 03002 220 000 or visit www.gov.uk/browse/driving/passports-travelling-abroad.

Driver and Vehicle Licensing Agency

DVLA, Swansea SA99 1BY or visit www.dvla.gov.uk.

Our Share Dealing service does not provide advice so if you are in any doubt about making your own investment decisions we recommend you seek advice from a suitably qualified financial adviser. Please remember the value of an investment and the income from it can go down as well as up and you may get back less than you originally invested.