We’re here to help – you can use our web chat service, send us an email or call us
For general enquiries you can chat directly to us.
Please note, we can only discuss share dealing queries through our Web Chat service.
For account specific questions, log on to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.
Available Monday to Friday, 8am to 9.15pm; Saturday 9am to 1pm (closed English Bank Holidays).
Customer Services: 0345 606 0560Call telephone number 0345 606 0560
Monday to Friday, 8am-9.15pm; Saturday, 9am – 1pm (excluding English Bank Holidays)
Calling from overseas: +44 113 279 7518Call telephone number +44 113 279 7518
Monday to Friday, 8am - 9.15pm; Saturday, 9am – 1pm (excluding English Bank Holidays)
Text phone: 0345 604 2543Call telephone number 0345 604 2543
Monday to Friday, 8am-6pm (excluding English Bank Holidays)
You can call us on one of the phone numbers above or alternatively fill in our online form.
It shouldn’t take you long to complete and one of our colleagues will contact you as soon as possible.
For security reasons, we can't discuss your accounts by email. Please include your telephone number (providing a mobile number where possible) on the form so that we can call you. You'll be able to specify a time of day for the call that suits you.
Customer Services Department
Lloyds Bank Direct Investments
Lovell Park Road
Leeds LS1 1NS
Please include your name, address and account details in all letters so we can locate your account. If you're posting valuable documents, such as share certificates, we would recommend you send these by registered mail.
Contact the Financial Ombudsman Service
Alternatively, you can write to them:
Financial Ombudsman Service,
The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.
Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us.
If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.
The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.