Share Dealing - contact us

We’re here to help – you can use our web chat service, send us an email or call us

Share dealing Web Chat

For general enquiries you can chat directly to us.

Please note, we can only discuss share dealing queries through our Web Chat service.

For account specific questions, log on to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.

Log on

Available Monday to Friday, 8am to 8pm; Saturday 9am to 1pm (closed English Bank Holidays).

Phone

Customer Services: 0345 606 0560Call telephone number 0345 606 0560

Monday to Friday, 8am-9.15pm; Saturday, 9am – 1pm (excluding English Bank Holidays)

Calling from overseas: +44 113 279 7518Call telephone number +44 113 279 7518

Monday to Friday, 8am - 9.15pm; Saturday, 9am – 1pm (excluding English Bank Holidays)

Text phone: 0345 604 2543Call telephone number 0345 604 2543

Monday to Friday, 8am-6pm (excluding English Bank Holidays)

Online – feedback, requests, queries and complaints

You can call us on one of the phone numbers above or alternatively fill in our online form.

It shouldn’t take you long to complete and one of our colleagues will contact you as soon as possible.

For security reasons, we can't discuss your accounts by email. Please include your telephone number (providing a mobile number where possible) on the form so that we can call you. You'll be able to specify a time of day for the call that suits you.

Letter

Customer Services Department
Lloyds Bank Direct Investments
Lovell Park Road
Leeds LS1 1NS

Please include your name, address and account details in all letters so we can locate your account. If you're posting valuable documents, such as share certificates, we would recommend you send these by registered mail.

The Financial Ombudsman Service

The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.

Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us.

They can be contacted at complaint.info@financial-ombudsman.org.uk, via the Financial Ombudsman Service website or on 0800 023 4567Call telephone number 0800 023 4567. Alternatively, you can write to them at Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Online Dispute Resolution

If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.