Proving your identity

If you are a new customer we may need you to prove your identity, existing customers may also need to prove their identity when opening additional accounts. To do this we require one document from the identity list and one document from the address list.

What can you use to prove your identity?

You can use one of the following documents to prove your identity:

  • Unexpired passport with signature.
  • Unexpired UK photo card full driving licence with signature.
  • Unexpired UK full paper driving licence with signature.
  • Unexpired UK photo card style provisional driving licence with signature.
  • Unexpired EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA.
  • Unexpired firearms certificate.
  • Unexpired Northern Ireland voters card (aka Electoral Identity Card).
  • Unexpired EEA or equivalent jurisdiction national Identity card with photograph and signature.
  • Unexpired blue disabled driver’s pass – UK only, unexpired and needs to bear a passport-sized photograph, name and signature, expiry date and issuer details.
  • Unexpired biometric residence permit – issued by the Home Office.
  • UK benefits/state pension notification letters – must be from an official source, i.e. Job Centre Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period.
  • HM Revenue and Customs tax notification – must be a HMRC tax notification e.g. statement of account, notice of coding relating to the current year. P45s or P60s are not acceptable as these are not official HMRC documents.

What can you use to prove your address?

You can use one of the following documents to prove your address:

  • Utility bill dated within the last 3 months – utility bills printed from the internet, mobile phone, broadband or internet provider bills, and any reminders or arrears letters are not acceptable.
  • Council tax demand letter or statement – valid for the current year or less than 12 months old. Reminders and arrears letters are not acceptable.
  • Unexpired UK photo card full driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • Unexpired UK full paper driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • Unexpired EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA (only acceptable if it is not being used as your proof of identity)
  • Bank or building society statement – must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated and showing transactions within the last 3 months. Statements showing interest only or carry forward balances are not acceptable – those printed from the internet or ISA statements are not acceptable.
  • Mortgage statement - must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months. Those printed from the internet are not acceptable.
  • HM Revenue and Customs correspondence - issued within the last 5 months and including 10 digit tax reference or NI number (only acceptable if it is not being used as your proof of identity). P45s or P60s are not acceptable as these are not official HMRC documents.
  • UK Benefits/state pension notification letters – must be from an official source, i.e. Job Centre Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period (only acceptable if it is not being used as your proof of identity).
  • Solicitors' correspondence - confirming a house purchase in the last 3 months and dated in that period.

Existing customer verification

If you've been contacted by our Retail Fraud department and need to visit your local branch with identification, here’s a list of acceptable ID to take with you (these must be originals, not photocopies).

Acceptable identification:

  • A letter from our Retail Fraud department (if you’ve received one)
  • Proof of your Lloyds Bank account e.g. a debit card, passbook, statement.