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Independent service quality survey results

Personal current accounts

Published August 2018

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*).

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

Ranking

Rank 1 First Direct BankRank 2 Metro BankRank 3 Nationwide BankRank 4 Coventry Building SocietyRank 5 Santander BankRank 7 Halifax Bank

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

Ranking

Rank 1 First Direct BankRank 2 Metro BankRank 3 Nationwide BankRank 4 Coventry Building SocietyRank 5 Santander BankRank 7 Halifax Bank

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

Ranking

Rank 1 First Direct BankRank 2 Metro BankRank 3 Nationwide BankRank 4 Coventry Building SocietyRank 5 Santander BankRank 7 Halifax Bank

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

Ranking

Rank 1 First Direct BankRank 2 Metro BankRank 3 Nationwide BankRank 4 Coventry Building SocietyRank 5 Santander BankRank 7 Halifax Bank

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

Ranking

Rank 1 First Direct BankRank 2 Metro BankRank 3 Nationwide BankRank 4 Coventry Building SocietyRank 5 Santander BankRank 7 Halifax Bank