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AA Breakdown Cover

Keeping you on the road with Britain's largest motoring organisation.

About AA Breakdown Cover

How do I get AA Breakdown Cover?

AA Breakdown Cover is just one of the services we provide when you open an Added Value Account with us. If you have a Select, Silver, Gold, Platinum, or Premier Account with us, you will automatically have a certain level of AA Breakdown Cover available to you (different accounts have different levels; see the table below for details).

If you’re a Classic Account holder you can apply to upgrade online to one of our Added Value Accounts.

What levels of breakdown cover are available to me?

Breakdown Cover comes with certain services and levels. These include:

  • Roadside Assistance: assistance at the roadside if you’ve broken down more than a quarter of a mile from home. If your vehicle can’t be fixed at the roadside, you’ll be take to the AA’s choice of relevant local repairer or local destination of your choice, provided it is no further.
  • Home Start: you get assistance if your vehicle doesn’t start and is within a quarter of a mile of your home address.
  • Relay: you get transport for you, your vehicle and up to seven passengers to your home or any other (single) UK destination, if the AA can’t arrange a prompt local repair.
  • Stay Mobile: if you break down from your home and a prompt repair isn’t possible, you’ll get either a replacement hire car for up to 72 hours, overnight accommodation, or reasonable onward travel expenses.
  • Accident Management: the AA assists you in arranging the repair, recovery and claim processing for vehicles following an accident or vandalism where you’re claiming under your motor insurance.

Added Value Account

Select

  Silver  

  Gold  

Platinum

Premier

Is this account available to new customers?

No

No

No

Roadside Assistance

Home Start

No

No

No

Relay

No

No

No

Stay Mobile

No

No

No

No

AA Accident Management

Is this account available to new customers?

Select

No

  Silver  

  Gold  

No

Platinum

Premier

No

Roadside Assistance

Select

  Silver  

  Gold  

Platinum

Premier

Home Start

Select

No

  Silver  

No

  Gold  

No

Platinum

Premier

Relay

Select

No

  Silver  

No

  Gold  

No

Platinum

Premier

Stay Mobile

Select

No

  Silver  

No

  Gold  

No

Platinum

No

Premier

AA Accident Management

Select

  Silver  

  Gold  

Platinum

Premier

Emergencies and phone numbers you can call

If you’ve broken down

Simply call the number of your account:

You’ll be asked for your debit card as proof that you’re covered.

If you’ve a hearing or speech impairment

You can contact the AA via:

If you’ve had an accident

Whether you’re in your car or someone else’s, you can call AA Accident Management on 0800 374 347.

A Personal Incident Manager will manage your claim from start to finish.

If your car is immobilised by an accident outside normal working hours, AA Accident Management will arrange for it to be taken to a safe place overnight. You’ll receive a follow up call from a Personal Incident Manager during normal working hours.

If you want any other help or information

Feel free to call us if you have any questions about your account.

Upgrade your level of AA Breakdown cover

If you decide you need more comprehensive cover, you can upgrade the level of cover you’re currently receiving. Simply call the number for your account type, and we’ll be able to assist you:

If you’ve a hearing or speech impairment

You can contact the AA via:

 

Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.uk.

Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.

We may monitor or record telephone calls to check we have carried out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff.