Mobile Phone Insurance and Save What Matters

Your mobile is covered

As a Select, Silver, Gold, Platinum or Premier customer, you don't have to worry – your mobile phone is covered wherever you are, for loss, theft, damage (including accidental), electrical or mechanical breakdown and airtime abuse.

Mobile phone insurance is arranged by Lifestyle Services Group Limited. Your mobile phone insurance is activated automatically, but to speed up any claim you might make in future, register your phone details with us now.

 

Silver Account
Gold Account
(No longer available for sale)
Platinum Account
Premier Account (No longer available for sale)
Number of phones covered (Sole Account)
1 per account 1 per account 1 per account 2 per account
Number of phones covered (Joint Account)
2 per account 2 per account 2 per account 3 per account
Loss Yes Yes Yes Yes
Theft Yes Yes Yes Yes
Accidental damage Covers repair or like-for-like replacement phone up to £2,000 Covers repair or like-for-like replacement phone up to £2,000 Covers repair or like-for-like replacement phone up to £2,000 Covers repair or like-for-like replacement phone up to £2,000
Liquid/water damage Covers repair or like-for-like replacement phone up to £2,000 Covers repair or like-for-like replacement phone up to £2,000 Covers repair or like-for-like replacement phone up to £2,000 Covers repair or like-for-like replacement phone up to £2,000
Unauthorised airtime use for contract Up to £1,500 Up to £1,500 Up to £1,500 Up to £1,500
Unauthorised calls for prepay Up to £300 Up to £300 Up to £450 Up to £450
Accessory cover Up to £250 Up to £250 Up to £250 Up to £250
Excess per claim £100 iPhone claims
£50 all others
£100 iPhone claims
£50 all others
£100 iPhone claims
£50 all others
£100 iPhone claims
£50 all others
International cover Yes Yes Yes Yes

Save What Matters™

Overview

Features & Benefits

Store up to 5GB of data from your mobile phone, easily re-load information back to your mobile phone and provide a lock and wipe facility if your phone is stolen.

All you need to do is register online and then download the Save What Matters™ application (or app) to your mobile phone.

If you have a smart phone and lose your mobile or it’s stolen you can access the security features on the Save What Matters™ website to:

  • Track your mobile phone’s location,
  • Lock it down to stop it from being used,
  • Set off an alarm on the  mobile phone itself, and
  • Wipe all the data stored on the mobile phone.


Already registered?


If you have already registered for Save What Matters™ and downloaded the app, log back on to Save What Matters™ online to access all the data you’ve backed up. Remember, you can access the website via the Account Benefits tab in Internet Banking.

If you’ve forgotten your password, just follow the ‘forgotten password’ link and it will be emailed to you straight away.

To find out more about Save What Matters™ and to start using it, go to your Account Benefits tab in Internet Banking. You can register and manage your settings through your Account Benefits tab after you have logged into your Internet Banking.

You’ll need to have to hand: 

  • Your mobile phone.
  • Your mobile number.
  • Your mobile phone make and model.


Then follow the simple steps below.

  • In the Account benefits tab for your Added Value Account in Lloyds Bank Internet Banking, go to Save What Matters™ and follow the “Register” link. 
  • Once at the Save What Matters™ website, enter your details and follow the instructions as shown.
  • A link will then be sent to your mobile phone so you can download the App and back up the data on your phone.

How long will it take?

The registration process is simple and takes only a few minutes to complete. Depending on the amount of data that you’re backing up for the first time, this may take a little while.

  • How much does Save What Matters™cost?

    There is no charge for Save What Matters™ for Lloyds Bank Select, Gold, Platinum, Premier, Private Banking Premier and Mayfair AVA account holders. However, whilst we don't charge for data transfers, your Mobile network provider may (see below) so please check with them.

  • Will I be charged for transferring data?

    Whilst we don't charge for data transfers your Mobile network provider may so please check with them. Data charges will be dependant on your network and how much you download and upload. If you do not have an unlimited data plan for your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted and secure Wi-Fi connection to do this.

  • What if I don't have an unlimited data plan for my phone? Can I still back up my phone's contacts list?

    Yes, you can back up your contacts and other data from your phone using either your carrier's data connection or using a local Wi-Fi network. If you do not have an unlimited data plan for your phone, we strongly encourage you to use the Wi-Fi option. We recommend you use a trusted and secure Wi-Fi connection to do this. Whilst we don't charge for data transfers your Mobile network provider may so please check with them.

  • What kind of mobile phones and information can Save What Matters™ protect?

    The service works with the most popular smartphones running on one of the following platforms: Android v1.5 or above, BlackBerry v4.0 or above or iPhone v2.0 or above (cannot back up music or video files). Even if you don't own a smartphone, we may be able to help you back up your data. Please call membership services, pressing the option for mobile phone insurance, for more information and speak to the mobile phone insurance team.

  • How long does the initial backup take?

    The amount of time it takes to complete your first backup will depend on a variety of factors such as the amount of memory within the mobile phone, the processor speed of the mobile phone, your Internet connection speed and the overall amount of data to be backed up. Once a  mobile phone's data is backed up successfully, subsequent backups will be relatively brief as only new or changed files are backed up.

  • How do I keep my Save What Matters™ information up to date?

    This will depend on the type of handset you have. Subject to handset compatibility, you can synchronise your phone’s data with the Save What Matters™ website using ‘over the air’ technology available through the Save What Matters™ app. We recommend doing this on a regular basis and by default the app will automatically backup your data every 24 hours. You can also update your Save What Matters™information through the My Account section of the Save What Matters™ website. If you change your phone, or it is lost, stolen or damaged, all of your saved data can be transferred onto the new handset and you can use the Save What Matters™ security features to remotely lock, track alarm or erase the data on your phone.

  • Can I use Save What Matters™ with an iPhone?

    The iPhone is compatible with the security features of the Save What Matters™ service. However it can’t back-up videos or music. You can use iTunes* to back up these files.

  • Can I retrieve my data stored on Save My Numbers™?

    Save My Numbers™ is no longer available and it is not possible to retrieve previously stored data. Save What Matters™ is now available exclusively for our Added Value Account customers. If you wish to continue to back up your data you will need to register for Save What Matters™.

If you experience any difficulties using the Save What Matters service - please contact us:

Free phone number: 0800 206 1844

Email: savewhatmatters@sparebackup.com

Register now

Call now to register your mobile phone

    Silver

    08456 03 18 39

      Gold

      08458 50 50 56

        Platinum

        08458 50 53 00

          Premier

          08456 04 04 40

            Please note that if you change your phone or network provider in the future, you will need to call us again with your new details.

            You can also register your phone online as well as submit a claim or change your details.