-

Mobile Phone Insurance

Worldwide cover for loss, theft, damage and breakdown (including faults) for Added Value Account customers.

About Mobile Phone Insurance

How do I get Mobile Phone Insurance?

Mobile Phone Insurance, arranged by Lifestyle Services Group Limited and underwritten by Assurant General Insurance Limited, is just one of the services we provide when you open an Added Value Account with us.

Mobile Phone Insurance is provided for Select, Silver, Gold, Platinum, or Premier customers. If you hold one of these accounts, you automatically receive mobile phone insurance. However it's recommended that you register your phone details with us as it may help simplify the process for any claims you might have to make in the future.

If you’re a Classic or Club Lloyds current account holder you can apply to upgrade online to one of our Added Value Accounts to receive Mobile Phone Insurance.

How do I register my mobile phone?

If you're an Added Value customer, you can register your mobile phone via Internet Banking or call us:

If you change your phone or network provider in the future, you'll need to update us with your new details. You can do this via Internet Banking or by calling us on the numbers above.

What Mobile Phone Insurance Covers

Levels of coverage

The level of coverage you receive is based on which Added Value Account you hold with us. Cover differs whether you're a Select, Silver, Gold, Platinum or Premier account holder. Here's what's covered for each account:

Added Value Account

Select

  Silver  

  Gold  

Platinum

Premier

Is this account available to new customers?

 

Number of phones covered (per sole account)

1

1

1

1

2

Number of phones covered (per joint account)

2

2

2

2

3

Loss

Theft

Damage (repair or replace phone up to £2,000 including VAT)

Liquid/water damage (repair or replace phone up to £2,000 including VAT)

Unauthorised network charges (per successful lost/theft claim) for contract (up to £1,500 including VAT) for up to 24 hours after discovery of the loss or theft

Unauthorised network charges (per successful claim) for prepay for up to 24 hours after discovery of the loss or theft

Up to £450

Up to £450

Up to £450

Up to £450

Up to £450

Accessory cover (per successful claim) (up to £250)

Excess per claim (iPhone)

£100

£100

£100

£100

£100

Excess per claim (all other phones)

£50

£50

£50

£50

£50

If you want any other help or information

Feel free to call us if you have any questions about your account.

Useful phone numbers


These lines are available 24/7.

Important legal information

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065 Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. We also subscribe to the lending code. Details can be obtained from www.lendingstandsboard.org.uk.Visit the Lending Standards Board website

Lloyds Bank plc registered office:
25 Gresham Street,
London EC2V 7HN.
Registered in England and Wales No. 2065.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.