Make a complaint online
About this form
This form allows you to raise complaints with us online.
Use our support page for help with a product or service. Please call us if you want to speak to a customer advisor.
Timescales
Please note that we're currently prioritising our most vulnerable customers. This means it could take between 1-8 weeks for us to come back to you with a resolution.
Within 4 business days, we'll send you an acknowledgement to let you know we have received your complaint.