Make a complaint online

Please use the form below to make a complaint.

Due to the challenging times we're all experiencing, we're dealing with a much higher number of requests from customers than normal. This means we are only able to respond to our customers who are in the most vulnerable situations at the current time.

If this applies to you we'll try to respond to you as soon as we can. If this isn't the case, it will take us considerably longer than normal. Our common enquiries page has information and answers that may help with any concerns you have. 

If you have a request or query, you can call us 24 hours a day 7 days a week on 0800 072 3572. If you're calling from outside the UK call us on +44 1733 462 267.

If you have a hearing impairment you can use textphone number 0800 056 7614. If your calling from outside the UK call us on +44 1733 347 500.

Please tell us a time when it's convenient to call.

We'll call you as soon as we can. Please bear in mind we can only call between 8am - 8pm Monday to Friday.

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Please use the box below to tell us if you require additional support (e.g. someone helps manage your affairs), or have a physical or mental health condition. Also if you need us to communicate with you in a different format (e.g. large print), let us know here. Please note, by completing this section you consent to us recording all details you share, which might include sensitive information such as your health. This will only be used in relation to your complaint.

Please enter your personal details:

Day
Month
Year
Please use the box below to tell us if you require additional support (e.g. someone helps manage your affairs), or have a physical or mental health condition. Also if you need us to communicate with you in a different format (e.g. large print), let us know here. Please note, by completing this section you consent to us recording all details you share, which might include sensitive information such as your health. This will only be used in relation to your complaint.
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