Set up our app

You can do it all in our app

  • Freeze and unfreeze your card instantly.
  • See your upcoming bills and payments.
  • Take control of subscription payments.
  • Track your spending and spot ways to save.
  • Log on with your fingerprint or Face ID.
A smartphone showing our download app screen. A QR code says Scan me.
A smartphone shows our download app screen.

Steps to take

We’ll guide you through it.

    1. Scan the QR code with your mobile device. Or select the Download app button.
    2. Once open, select Log on if you already use Internet Banking. If not, select Register and follow our registration guide.
    3. Enter your User ID and password. Use the same details as you do for Internet Banking.
    4. Next, enter three characters of your memorable information as indicated.
    5. We'll do a quick security check to confirm it's you. Select a number for us to call you on.
    6. You'll get a 4-digit code on your screen. We'll call you and ask you to say or key the code.
    7. All done, you're up and running.

Getting started in our app

Mobile Banking app

Join our 8 million app users.

  • Simple and secure logon.
  • Set up handy notifications.
  • Message us online.

 

More about our app

App screen which has a green background and a black horse logo. QR code which says ‘Scan me’ in the centre.

Mobile Banking app

Join our 8 million app users.

  • Simple and secure logon.
  • Set up handy notifications.
  • Message us online.

Download app

More about our app

Online Security

Biometric logon

Biometrics use your fingerprint or face recognition to make signing into our app faster and more secure.

More about biometrics

How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.

More about app security

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Our app explained

Find the answers to some of our common app queries.
 

Frequently asked questions

App notifications

Opt in to notifications about payments, weekly spend summaries or updates as you use your card.

More about app notifications

Everyday banking


More and more people are banking with us online. See what you can do in our app or on our website.
 

What you can do online

Everyday banking


More and more people are banking with us online. See what you can do in our app or on our website.
 

What you can do online