Help and Guidance for Loans

Used wisely, loans are a powerful financial tool that can help you get what you want out of life.

Support with the cost of living

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tips and tools.

Managing your loan

If you already have a loan with us, we have a range of flexible ways to help you. You can:

  • Make additional payments
  • Pay off your loan early
  • Check your loan transactions
  • Change your details
  • Take a repayment holiday

Understanding credit

Your credit score can affect whether you’re likely to be accepted for a personal loan. Learn more about how credit works and how it might impact applying for a loan.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.