Manage your policy

Learn more about your policy documents, how to make a claim and more.

Concerned about the cost of your home insurance?

Please get in contact with us, so we can review your policy and decide how we can best support you.

You might also want to consider the following:

  • Requesting a payment holiday
  • Checking with us if there’s any part of your cover that you don’t need anymore or if you can move to a different level of cover
  • We can check if there are any other ways to reduce the cost of your policy
  • We won't charge you an admin fee for making any changes to your policy.

View your cover details online

If you have registered for Internet Banking, you can now view your cover details there. Just sign in to check: 

  • your policy number 
  • a summary of your excess 
  • what cover you have 
  • how much you are currently paying 
  • when and how your policy is set to renew.

Log on

Your policy and what it covers

View your policy booklet and your cover details to see what is covered.

 

View your policy

 

Amend your level of cover

We will not charge you an admin fee for making any changes to your policy:

  • Amend your level of cover.
  • Add or remove items.
  • Change the way you pay.

 

Call us

Need to renew and pay for your policy?

We will post you a reminder a few weeks before your renewal date.

If you are happy with your policy, and do not want to make any changes, you can renew and pay for your policy online. You can also choose how your policy renews each year.

Renew and pay for your policy

Making a claim

Find out how to make a claim.

Make a claim

Please contact us to receive an update on an existing claim or to make a claim for a legal problem.

Help with an emergency

If you need help straight away, please call our 24-hour Home Emergency helpline.

Call us

Cancel your policy

We do not want to see you go. Please contact us to talk about your options and see if we can help with the price. Just want to cancel? You can do that online.

Cancel your policy

Moving home

You can receive a new home insurance quote or cancel an existing policy.

We can also send you a proof of insurance letter by email or post.

If you’re moving home but want to keep your existing policy, you’ll need to call us to change the address on your policy.

Future changes

If something is going to change that might affect your policy, you’ll need to get in touch beforehand and let us know. Examples of this include:

  • building work at your property
  • your home being empty for longer than usual
  • someone living with you who doesn’t normally.

Check your policy booklet to find out if you need to tell us. Then call us to find out what will happen next.

Update your details

If your personal details have changed, please contact us to let us know.

Change personal details

Let us know about a bereavement

Appoint someone to manage your affairs

Let someone else talk to us about your policy

 

FAQs & common queries

Homes for Ukraine government scheme

We support everyone who welcomes Ukrainian refugees into their home. You’ll continue to be covered under your Home Insurance and don’t need to tell us about the change in your circumstances.

Limits, terms and exclusions apply to all levels of cover.

Read more FAQs