Manage your policy

Home Insurance support for Homes for Ukraine government scheme​

If you’re welcoming Ukrainian refugees into your home as part of the UK’s ‘Homes for Ukraine’ scheme and have Lloyds Bank Home Insurance cover, you do not need to tell us about your change in circumstances. You’ll continue to be covered by your existing policy.

Coronavirus support

If your circumstances have changed during the coronavirus (COVID-19) pandemic, we’re here for you. To update your cover, tell us about any changes or just get more help, you’re in the right place.

Your policy & what it covers

How to find your policy number

Your policy number will be on any letters we've sent you, and starts with 3 letters e.g. HIA123456789. If you use Lloyds Internet Banking, you can log on to see your policy number.

View your Policy Booklet

With your policy number, you can find your policy booklet.

Proof of insurance

Get proof that your property is insured with us. We’ll send you a proof of insurance letter by email or post. Get proof of insurance.

Struggling to pay for your home insurance?

Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you. Here are some of the things we could look at to help:

  • Request a payment holiday.
  • Check if there's any part of your cover that you no longer need.
  • See if there's any other way we can reduce the cost of your policy.

0345 601 8114

Lines are open Mon-Fri 8am-6pm, Sat 9am-1pm. Calls may be monitored and recorded.

Renew or cancel your policy

Choose your renewal options

You have some choices when it comes to renewal. Find out how to renew your policy, change your automatic renewal settings or contact us to make a payment.

Manage your renewal settings

Cancel your policy

Find out how to remove something from your policy, cancel your policy or compare your cover options.

Cancelling your policy

Moving home

Insuring your new home is easy. Get a quote for your new home, and once you're insured, cancel your existing policy for your old home. When you cancel online, you can choose when you want us to cancel your policy from.

Get a quote for a new policy
Cancel your existing policy

If you need to keep your existing policy, but move it to your new home, you'll need to call us to change the address on your policy. We’ll let you know if there’s any change to how much you pay.

Something has changed

If something is changing that might affect your policy, you’ll need to get in touch beforehand to let us know. For example, if:

  • you’re making changes to your property like adding an extension
  • your home will be empty for longer than usual
  • someone will be living with you who doesn’t normally.

Check your policy booklet to see a full list of changes you must tell us about. We’ll review your policy and let you know what happens next.


Working from home?

If you're working from home using a computer, doing paperwork or phone calls, you don't need to tell us. For other types of work from home such as making things, or services like hairdressing, let us know. We can check you're covered.

Get in touch.

Update your details

If you've changed your contact details, your name, or any other personal details, contact us to let us know.

Let someone else talk to us about your policy

If you want to let someone you trust talk to us about your policy, contact us to give them permission.

Power of Attorney

If you want to let someone you trust help you to manage your policy, you can appoint someone to manage your affairs.


If you’ve lost a loved one, and need to let us know, you can contact our specialist bereavement team.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.