The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


Interest only mortgages

When you have an interest only mortgage, your monthly payments only pay the interest charged on the amount you borrowed. This means the interest only balance doesn’t reduce and you’ll need to have separate plans to pay this amount by the time your mortgage ends.

Can you repay your interest only balance?

Yes, I know how I’ll repay everything

Let us know your plans. If you’re confident you can repay everything you owe, or if you’ve changed your plans.

It’ll only take a couple of minutes to update us online, or you can call us if you prefer.

Tell us your plans 

Or call us on 0345 609 8953.
Our lines are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm.

No, I’m not sure how I’ll repay everything

Now’s the time to tell us if you don’t know how you’ll repay your full balance, or if you think your plans won’t be enough.

We’ll help you understand your options and help you decide what’s right for you. The sooner you talk to us, the more options you may have so call us today.

Call us on 0345 609 8953.
Our lines are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm.

Putting a plan in place

Managing your plans to repay

It’s a good idea to regularly check that your plans will provide enough to repay everything you owe.

Managing your plans

Questions about your mortgage

We’re here to help if you have any questions about your mortgage.

Frequently Asked Questions

You can also speak to us over the phone or in branch. 

Contact us