The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Help and guidance

We’ve answered our most commonly asked questions, if you don’t find the answer to your question you can always speak to us.

What type of customer are you?

To help find you the most relevant and supportive answers, we’ve separated out the most frequently asked questions into two sections – simply click on the link which is most relevant to you.

I already invest with Lloyds

Helpful if you want help with managing your account, bereavement support, questions about trading or corporate events.

Help and support

Just signed up?

Helpful if you want support with your application, transferring to us or finding out more about our charges.

Getting started

Contact us

If you can’t find what you’re looking for and would like to speak to us, you can use our easy to use Web Chat service to speak to us online, alternatively you can contact us by phone.

Important information

You can find important information about our accounts, services, including our policies, our Terms & Conditions and more information on Lloyds Bank.

Important legal information

The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

Important share dealing information