If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Just signed up?

We can help you with any questions about your application, our charges, how your account is managed, or how to transfer investments to us.

Providing additional ID documents

We will always try to verify your identity electronically however, if this isn’t possible, we need you to send ID to us to complete your application. If you’re asked to send ID then please send us one document from the proof of identity list and one document from the proof of address list.

All documents must be valid original or certified documents and we cannot accept expired documents.
 

  • You can certify your documents in any Halifax, Lloyds Bank or Bank of Scotland branch, or by a lawyer or accountant who is a member of a recognised professional body.

    If you’d like a lawyer or accountant to certify your documents:

    • We must be able to locate the certifier by name.
    • The individual who is certifying your document(s) must state, 'I have seen the original document and I certify this to be a true copy of the original'.
    • They should also sign, print their name and date the copy.
    • They should state their professional capacity and apply their branch or practice stamp as appropriate.
    • All certified documents must be printed on letter headed paper.
    • Passport - (Passports not from the UK/EU/EEA require a valid visa)

    Or:

    • UK photo driving licence

    Or:

    • Full paper driving licence.
    • EU/EEA driving licence with photograph and signature; this must be issued by a member state of the EU/EEA.
    • Northern Ireland voters card.
    • EEA or equivalent jurisdiction National Identity Card with photograph and signature.
    • UK Benefits / State Pension Notification letter dated within the last 12 months. This must be from an official source i.e. Job Centre Plus, Department for Work and Pensions / Local Authority confirming the rights to a benefit.
    • HM Revenue and Customs Tax Notification issued within the last 12 months. This must be a HMRC Tax Notification i.e. statement of account, notice of coding relating to the current year. We CANNOT accept P45’s or P60’s.
    • UK Blue Disabled Drivers Pass. This must contain passport sized photo, name, signature, expiry date and issuer details.
    • Biometric Residence Permit issued by Home Office.
    • Firearms certificate.
    • Passport Card (Ireland).
    • UK Military card (known as MOD90). Only acceptable for current serving personnel.
    • Utility bill (dated within the last 6 months)

    Or:

    • Council tax demand letter / statement (dated within the last 12 months)

    Or (we cannot accept any of the below if you’re also using it for proof of identity):

    • UK photo driving licence.
    • UK full paper driving licence.
    • EU/EEA driving licence with photograph and signature; this must be issued by a member state of the EU/EEA.
    • Bank or Building Society Statement. This must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated showing transactions within the last 6 months. Statements showing interest only, carry forward balances or ISA statements CANNOT be accepted.
    • Mortgage statement. This must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months.
    • HM Revenue and Customs Tax Notification issued within the last 12 months. This must be a HMRC Tax Notification i.e. statement of account, notice of coding relating to the current year. We CANNOT accept P45’s or P60’s.
    • UK Benefits / State Pension Notification letter dated within the last 12 months. This must be from an official source i.e. Job Centre Plus, Department for Work and Pensions / Local Authority confirming the rights to a benefit.
    • Solicitors’ correspondence confirming a house purchase in the last 3 months and dated within the last 3 months.
    • Local Council Rent/Card/ Statement – The Rent card / statement must be issued by the Local Council Authority and include your name and residential address. It must have also been updated in the last 3 months.

Please email photographs of the documents to StockbrokingIDandV@lloydsbanking.com

In the subject of the email please include your Personal Reference Number.

To confirm your identity and address, you will need to include 3 photographs:

  1. Proof of identity: this can be a photo of your Driving Licence or Passport open to the photo page (with a valid Visa where applicable), or a Biometric Residence Permit (front and back).
  2. A ‘selfie’: a photo with the document you are using as proof of your identity. Please ensure this is a clear picture where we can still see the picture on your document.
  3. Proof of address: a PDF download or photo of a utility bill or bank statement dated within the last 3 months, or a council tax bill or mortgage statement dated within the last 12 months. Please note that all bank statements must include transactions from this period, excluding the balance carried forward.

Please ensure the photographs are taken clearly so we can verify the documents being sent into us. When taking a photo of yourself ensure it is a clear visible image of your whole face with no obstructions (i.e. no sunglasses or hat).

When sending documents through to us we must make you aware of the following:

  • The size of your email including all attachments needs to be under 20mb.
  • Emails sent to Lloyds Banking Group by you are not secure prior to reaching our infrastructure, and may be accessed by an unauthorised person. Therefore we advise that you consider the risk to your personal and confidential information before you communicate in this way. Please consider whether you are still comfortable sending us documents by email.

You will receive an automated email response confirming receipt.

Alternatively you can send the documents to us by post to the address below:

Freepost RRXJ - EACH - JBTC
Lloyds Bank Share Dealing
Lovell Park Road
Leeds
LS1 1NS

Or you can take the original documents into your local branch for copying. Certifiers should state, 'I have seen the original document and I certify this to be a true copy of the original'. They should sign, print their name and date the copy. They should state their professional capacity and apply their branch or practice stamp as appropriate. Documents must be certified on each page.

Find your Investment Account or Investment ISA In Internet Banking

If you’ve got a Ready-Made Investment and you’re struggling to find it within Internet Banking then please follow the below steps.

Step 1: Log on to Internet Banking.
Step 2: Scroll past all other Lloyds Bank accounts until you see ‘Your investments and pensions’.
Step 3: Click on the + icon to see your account and then click on ‘Online Investments’ to view your account.

If you’re can’t find what you’re looking for then please contact us.

Important legal information

The Lloyds Bank Direct Investments Service is operated by Halifax Share Dealing Limited. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Registered in England and Wales no. 3195646. Halifax Share Dealing Limited is authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

Important share dealing information