Make a claim

Share what’s happened to get things sorted.

 

Tell us what your policy number starts with first

This tells us which provider looks after your insurance. You’ll find the number on your policy schedule, or in some emails or letters about your insurance.

If you’re a new customer on or after 20 January 2026, your policy should start with a 9.

Let’s get you to the right place

Here’s what you need to do next

Call to claim

You can get in touch on 0344 209 0477.

Get roadside support

If your van's broken down, call the RAC for breakdown cover on 0330 159 0718.

Fix damaged windscreen or windows

If there’s damage to your windscreen, side or rear windows or sunroof, book a repair on the Auto Windscreens website. Or you can call 0330 018 7503.

Sort out a key problem

For key cover, call 0345 303 4002.

Unsure if you need to claim?

You may choose to fix things yourself to save money. But no matter how small the incident, you still need to get in touch. This is so your records are correct and you have the right cover, even if you don’t claim.

You can get help 24 hours a day, 7 days a week. Calls may be monitored and recorded.

You can call using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of the representatives, add 18001 before the number you need. There's more information on the Relay UK help pages.

The claims team will check the finer details

Your claim will be checked (including whether it affects any no claims discounts you have). And you’ll be contacted if:

  • you need to pay an excess
  • your no claims discount is affected
  • you need to give more evidence.

Here’s what you need to do next

When making a claim online, you’ll be taken to AXA Insurance UK Plc’s website with a new privacy and cookie policy.

Make a claim online

Log in to your account to make a claim for the following reasons:

  • You were involved in a road traffic accident (but you’re no longer at the roadside).
  • Storm or flood damage.
  • Malicious damage or theft.
  • Lost or stolen keys.
  • Wrong fuel.
Log in to your account

Call for urgent help after an accident

If you’ve been involved in an accident and need support at the roadside, call 0333 240 8089.

Outside UK? Then call +44 (0)161 9385 889.

Fix damaged windscreen or windows

If your van’s windscreen or windows are damaged, book online with Autoglass. Or you can call 0333 241 2373.

Support if your van’s broken down

If you’ve broken down, let’s get you up and running again. You can call 0333 241 2367.

Need help with something else?

If you need to chat to us about your claim, call 0333 240 8089.

You can get help 24 hours a day, 7 days a week. Calls may be monitored and recorded.

You can call using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of the representatives, add 18001 before the number you need. There's more information on the Relay UK help pages.

Van insurance

Get cover for your van, whether you use it day-to-day or for your day job.

Van insurance

Van insurance

Get cover for your van, whether you use it day-to-day or for your day job.

Van insurance