Go paper-free
Amend paper-free preferences for your statements and correspondence.
How to register
You can do this online
- Our app is the simplest way to register.
- Quick and secure authentication.
- You can also register through online banking.
Getting started online
Let’s look at the details
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To use the app, you’ll need:
- a device running a recent version of iOS or Android
- Wi-Fi or data on your phone
- an Apple App Store or Google Play account
- an up-to-date phone number registered with us.
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Yes. You can download and register the app on up to 10 Apple iOS and Android devices. Each device must be registered for you to log in. On other mobile devices, including BlackBerry and Windows, you can access online banking through your phone's internet browser.
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If you're using the same mobile phone and just changing your number, you can carry on using the app as before.
Make sure you update your mobile number in 'Change your contact details’ or on the desktop site. We'll need this for security authentication purposes. For example:
- when you register a new device
- if we ever need to contact you about suspicious transactions on your account.
For your security reasons, you may not be able to use your new number straight away.
If you're changing your mobile phone or tablet, just download the app and install it again, then follow the steps to register your new device. Our app works on most Apple iOS and Android devices. Don't forget to de-register your old mobile or tablet. You can do this in 'Settings, Reset Mobile Banking' within our app, if you're no longer using it.
Online security
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