The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Service status

    How our services are looking

    You can see how well our services are currently working below. You can also check on any planned work we’ve got coming up and what it might mean for you.

    If something isn't working and it looks like it should be, please let us know.

    Branch Network update

    To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. Our branches will open again fully, ready to help you, as soon as it’s safe to do so.

    We’re keeping as many branches open as we can, but in some cases, we may have to temporarily close a branch.

    We’ve made some changes to our opening hours and services we’re providing at the moment. Most of our branches are now open between 9:30am and 3:30pm Monday to Friday. To find out if your local branch is open and when please check our  branch locator.

    Internet Banking

    We’re working on Internet Banking this weekend. It means on: 

    Sunday 5th July between 12:30am and 3am you won’t be able to:

    • Freeze or un-freeze your card(s)
    • Report your card(s) as lost or stolen
    • Change your PIN number at cash machines

    Tuesday 7th July at 9:30pm until Wednesday 8th July at 12:30am you won’t be able to:

    • Make a debit card payment to your credit card account.

    We’re sorry it’ll be unavailable during this time.

    All our other services will be available.

    Mobile App

    We’re working on Mobile Banking this weekend. It means on: 

    Sunday 5th July between 12:30am and 3am you won’t be able to:

    • Freeze or un-freeze your card(s)
    • Report your card(s) as lost or stolen
    • Change your PIN number at cash machines

    Tuesday 7th July at 9:30pm until Wednesday 8th July at 12:30am you won’t be able to:

    • Make a debit card payment to your credit card account.

    We’re sorry it’ll be unavailable during this time.

    All our other services will be available.

    Branch Network

    We’re keeping as many branches open as we can.

    Find out if your local branch is open and when.

    ATMs

    This service is working normally.

    There’s no work planned.

    Debit cards

    This service is working normally.

    There’s no work planned.

    Credit cards

    This service is working normally.

    There’s no work planned.

    Telephone Banking

    Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).