The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Service status

How our services are looking

You can see how well our services are currently working below. You can also check on any planned work we’ve got coming up and what it might mean for you.

If something isn't working and it looks like it should be, please let us know.

 

We aim to keep as many branches open as we can, subject to the availability of colleagues. In some cases, we therefore may have to temporarily close a branch. To help you understand which branches are affected, we have listed them. All branches, effective from the 25th March will be open between the hours of 10am and 2pm Monday to Friday. We have taken the decision not to open branches at weekends.

We will not be operating our mobile branch service.

Internet Banking

This service is working normally.

There’s no work planned.

Mobile App

This service is working normally.

There’s no work planned.

Branch Network

Coronavirus temporary branch closures

Please click here to see which branches are affected.

ATMs

This service is working normally.

There’s no work planned.

Debit cards

This service is working normally.

There’s no work planned.

Credit cards

This service is working normally.

There’s no work planned.

Telephone Banking

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).