Service status

How our services are looking

You can see how well our services are currently working below. You can also check on any planned work we’ve got coming up and what it might mean for you.

If something isn't working and it looks like it should be, please let us know.

Branch Network update

The safest way to bank with us right now is from home, either using our app or through Internet Banking. If you do need to visit us in branch, please check our branch finder page for the latest opening hours before you visit. 

To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. 

You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Can we save you a trip? Managing your money from home is the safest way right now, and there’s so much you can do online: 

Internet Banking

We’re working on Internet Banking on Sunday 9th May. It means between 1am and 3am you won’t be able to:

  • View account balances & statements.
  • Make transfers between accounts, pay bills or make UK payments.
  • Set up new payments, change or cancel existing payments.
  • Set up, change or cancel standing orders or direct debits. 
  • Apply for new accounts or upgrade existing accounts. 
  • Apply for a new overdraft facility or amend an existing one.
  • Order travel money.

We’re sorry it’ll be unavailable during this time.

All our other services will be available.

Mobile App

We’re working on Mobile Banking on Sunday 9th May. It means between 1am and 3am you won’t be able to:

  • View account balances & statements.
  • Make transfers between accounts, pay bills or make UK payments.
  • Set up new payments, change or cancel existing payments.
  • Set up, change or cancel standing orders or direct debits. 
  • Apply for new accounts or upgrade existing accounts. 
  • Apply for a new overdraft facility or amend an existing one.
  • Order travel money.

We’re sorry it’ll be unavailable during this time.

All our other services will be available.

Branch Network

We’re keeping as many branches open as we can.

Find out if your local branch is open and when.

ATMs

This service is working normally.

There's no work planned.

Debit cards

This service is working normally.

There’s no work planned.

Credit cards

This service is working normally.

There’s no work planned.

Telephone Banking

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).