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How our services are looking

Mobile banking app

We’re working on our mobile banking app on the dates shown below: 

Friday 23 October 1am to 6am

During this time, you won't be able to:

  • make credit card payments in our mobile banking app
  • make balance transfers 
  • service your credit cards 
  • view your credit card details, transactions, statements or balances 
  • view your credit card balances using open banking 
  • view PDFs in your digital inbox.

Saturday 24 October 12.30am to 10.50am

​During this time, you won't be able to send money outside the UK or in a foreign currency.​

Sunday 25 October 1am to 5am

During this time, you won’t be able to: 

  • make transfers between accounts, pay bills or make UK payments​
  • set up new payments, change or cancel existing payments​
  • set up, change or cancel standing orders or direct debits
  • apply for new accounts or upgrade existing accounts
  • apply for a new overdraft facility or amend an existing one​
  • order travel money​.

Sunday 25th October 2am to 6am

During this time, you won't be able to send money outside the UK or in a foreign currency.

We’re sorry these services won’t be available during these times.

Online banking

We’re working on online banking on the dates shown below:

Friday 23 October 1am to 6am

During this time, you won't be able to:

  • make credit card payments in our mobile banking app
  • make balance transfers 
  • service your credit cards 
  • view your credit card details, transactions, statements or balances 
  • view your credit card balances using open banking 
  • view PDFs in your digital inbox.

Saturday 24 October 12.30am to 10.50am

​During this time, you won't be able to send money outside the UK or in a foreign currency.​

Sunday 25 October 1am to 5am

During this time, you won’t be able to: 

  • make transfers between accounts, pay bills or make UK payments​
  • set up new payments, change or cancel existing payments​
  • set up, change or cancel standing orders or direct debits
  • apply for new accounts or upgrade existing accounts
  • apply for a new overdraft facility or amend an existing one​
  • order travel money​.

Sunday 25th October 2am to 6am

During this time, you won't be able to send money outside the UK or in a foreign currency.

We’re sorry these services won’t be available during these times.

Branch network

Opening hours may change at short notice. If you do need to visit us in branch, check our branch finder for the latest opening hours before you visit.

Cashpoints®

Due to planned maintenance cash machines will be unavailable on Sunday 25 October, 12.45am to 2.15am.

During this time, you won’t be able to:

  • make a cash withdrawal
  • make a cash or cheque deposit
  • request an account balance
  • request a mini statement
  • make a funds transfer
  • make a PIN change.

We’re sorry these services won’t be available during these times.

Debit cards

There's no work planned.

Credit cards

There's no work planned.

Telephone Banking

Our wait times are longer than usual. Please bear with us and we will answer your call as soon as we can. 

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Message us

Our virtual assistant can easily answer most questions. If it can’t help, we'll pass you onto someone who can.

How to message us

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More about the app

How secure is the app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.

More about app security

Everyday banking online

Manage your profile, money or cards from your sofa with the app or online banking.

What you can do online

Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance

Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance