If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


Help and guidance

Making a claim and managing your policy

Due to the coronavirus pandemic it is taking us a very long time to answer customer calls. Please use the below guidance to get in touch with us. This will allow us to answer the phone to the most vulnerable customers more quickly.

Read our FAQs on coronavirus

Please get in touch using the links below. For all requests sent by e-mail, we'll need your name, address, policy reference number, contact number and reason for your request.

Cancel your home insurance policy online

Make a claim

Make a payment with our general enquiries form

If you’ve received your renewal letter and you want to discuss your price, level or cover or for anything else, please use our general enquiries from.

Contact us with our general enquiries form

If you’re experiencing financial difficulties, we may be able to offer your support such as reviewing your policy cover or offer a short payment holiday. Please contact us using the general enquiries form or call us on 0345 1221511. Please note this number is a dedicated line for customers in financial difficulties. For any other queries please use the forms or contact us using the numbers below.

How to protect your home against extreme weather

You can’t control the weather but you can help to reduce the damage it causes. There are practical steps anyone can take against floods, storms and freezing conditions.

Weather hub

How to easily switch your home insurance to us

We want buying home insurance to be simple as possible. To help you find the right insurance to suit your needs, we've created a handy guide.

Switching your Home Insurance

How to make a home insurance claim

To help you get back to normal as quickly as possible, here’s an easy step-by-step guide to what you should do before contacting us, and how we’ll look after your claim.

Making a claim

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).