The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


Help and guidance

Making a claim and servicing your policy online

Due to the coronavirus pandemic it is taking us a very long time to answer customer calls. Please use the below guidance to get in touch with us. This will allow us to answer the phone to the most vulnerable customers more quickly.

Get information on your home insurance policy and cover

Read our FAQs on coronavirus

Please get in touch using the links below. For all requests sent by e-mail, we'll need your name, address, policy reference number, contact number and reason for your request.

Cancel your home insurance policy online

Make a claim online (only available for customers with policies starting with HAP; registered for Internet Banking)

Make a claim (all other policies)

Make a payment (please e-mail us and we'll call you back as soon as we can)

If you have received your renewal letter and you want to discuss your price, level of cover, or if you are experiencing financial difficulty or anything else, please e-mail us.

Contact us by e-mail

How to protect your home against extreme weather

You can’t control the weather but you can help to reduce the damage it causes. There are practical steps anyone can take against floods, storms and freezing conditions.

Weather hub

How to easily switch your home insurance to us

We want buying home insurance to be simple as possible. To help you find the right insurance to suit your needs, we've created a handy guide.

Switching your Home Insurance

How to make a home insurance claim

To help you get back to normal as quickly as possible, here’s an easy step-by-step guide to what you should do before contacting us, and how we’ll look after your claim.

Making a claim

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).