To help process your claim, it helps us if you have your Home Insurance policy reference to hand. Double check the first three letters of your policy number (for example HAP). Your policy reference can be found on any letters from us or on your policy schedule.
Please check the reference your policy starts with and call us on:
HAP - 0345 3005 177
HIA - 0345 3000 170
HDA - 0345 3005 177
MHA - 0345 3001 520
If you can't find your home insurance policy reference don't worry, we can still help. We'll just need to take a few of your personal details.
All other policies - 0345 3000 110
Lines are open Monday - Friday 8am - 6pm, Saturday 9am - 1pm. Calls will be recorded and may be monitored for training and quality purposes.