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If you need to make a claim on a life insurance or critical illness policy, this page will tell you how. Scottish Widows will do all they can to make sure your claim is handled as quickly and smoothly as possible.
If you can, try to have this information to hand when you start your claim. It’ll make it easier to find your policy:
When you start your claim, Scottish Widows will ask you to send some documents. They'll let you know exactly what you need to send, and why. They'll usually ask for:
If the policy is not held in trust, Scottish Widows will ask you to send documents to show that you have a legal right to deal with the policyholder's estate. They'll let you know if you need to send.
In some cases Scottish Widows might need to contact a doctor or coroner to ask for medical information. They’ll always ask for your permission, first.