Frequently asked questions
You need to order at least £200 to use this service. The most you can order is £3000. You can make multiple orders, up to the value of £7500 in a single day.
We can deliver your travel money to your home address, as long it’s in the UK or Northern Ireland. Signature required. We use Royal Mail First Class signed for delivery. You can also have it delivered to your local branch and collect it from there.
Orders made before 1pm Monday – Friday will be delivered to your home or branch before 4pm the next working day. Signature required. If you’re collecting from a branch, your order will be ready to collect from 4pm. Orders made after 1pm, or on a weekend or bank holiday, will take two working days.
If you live in Scotland, Northern Ireland, or a remote area delivery may take longer.
No, we don’t charge commission and there are no fees. Delivery is also free.
You can return leftover currency to one of our branches with a counter service. We’ll buy them back from you based on the exchange rate on that day. This rate may have changed since you placed the order. If the amount is too low, we won't be able to buy it back. There are also certain currencies and Travellers Cheques that we may not be able to buy back.
We do not currently offer a telephone ordering service, you can continue to order online, on the app or in branch.
You have to order a minimum of £200.
We can only deliver to the UK and Northern Ireland and it must be to the cardholder’s billing address.
Deliveries to your home address or Lloyds Bank branch are completely free of charge.
Orders confirmed before 1pm Monday – Friday will be delivered by 4pm the next working day (Monday if ordered on Friday). These timescales may be different for Scotland and Northern Ireland. We may not be able to guarantee next working day delivery to some remote areas of the United Kingdom.
Orders confirmed after 1pm on a working day, or orders on a day that isn’t a working day (e.g. Saturday/Sunday and Bank Holidays) will be available on the second working day from the date of order. For example, if you order on a Saturday, the money will be available on Tuesday.
Orders for delivery to a Lloyds Bank branch can be collected after 4pm the next working day if confirmed before 1pm Monday – Friday. These timescales may differ if your chosen delivery branch is not open standard hours every weekday. Please check when placing your order.
Any orders that haven’t been collected (from your chosen branch) after ten working days from the delivery date you chose will be cancelled and returned to the processing centre. You’ll receive a refund based on the buy-back exchange rate for that day. Cancelled and reduced orders will also be refunded at the buy-back exchange rate of that day. This means you will usually receive back less than you originally paid.
Orders are currently commission free.
You can place multiple orders using your current account to pay for them, providing each one isn’t worth more than £3,000. The total value of each order must be at least £200.
You cannot collect travel money or sell it back at a Counter-free branch.
We may cease buying back certain foreign currency bank notes and travellers cheques at any time and without notice.
The online service is generally available 24 hours a day, 365 days a year. There may be periods when it isn’t available because of routine maintenance. There will be a message displayed on the screen when this happens.
The Telephone order service is administered by Travelex on behalf of Lloyds Bank. Travelex may monitor and record phone calls to help provide a high level of service.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
American Express® is a registered trademark of American Express Co.