LLOYDS BANK PACKAGED BANK ACCOUNT
Platinum Account
Packed with benefits for only £21 per month
From 21 November 2021 there will be some changes to the benefits that come with this account.
Before you decide if this account is right for you, read the Guide to Changes (PDF, 807KB), which details all benefit changes. It’s important that you read this before proceeding because the changes may affect what you're covered for from the change date.
We’ve also created some useful Frequently Asked Questions about these changes.
Features and benefits
Get up to 15% cashback
Earn cashback with Everyday Offers when you pay by credit/debit card or Direct Debit with selected retailers. Merchant offers and cashback amounts vary. Terms and conditions apply.
Important information
Travel insurance, breakdown cover, mobile phone insurance, and Card Loss Assistance come with individual terms and conditions and limitations.
For travel insurance you may need to declare any medical conditions under this policy, agree cover with AXA and an additional premium may apply. If this affects you contact AXA directly to find out more.
If you have a serious or life threatening pre existing medical condition, the Money and Pensions Service (MaPS) has launched a new directory listing firms which could offer travel insurance for you. For more information access this directory here or phone MaPS on 0800 138 7777 (Mon – Fri 8am to 6pm). If this is relevant to you, please consider whether the travel insurance that comes with this account is the right one for you.
Platinum insurance benefits
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AA breakdown cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).
Club Lloyds Platinum benefit - AA Breakdown cover
Your benefit
Some key benefits
Your benefit
AA Breakdown Cover
Some key benefits
- Roadside Assistance
- Accident Management
- Customer covered, not the vehicle
- Service is only available in the UK, Channel Islands and Isle of Man
- Home Start
- Relay
Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB) opens in a new tab as part of the account application process.
Assistance and emergencies
If you break down on the road, call the AA direct on 0800 783 0543Call 0800 783 0543 or Platinum Membership Services on 0345 850 5300Call 0345 850 5300. For AA Accident Management Support, call 0800 374 347Call 0800 374 347..
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Mobile phone insurance is administered by Lifestyle Services Group Limited with a single insurance provider, Assurant General Insurance Limited.
Club Lloyds Platinum benefit - Mobile phone insurance
Your benefit
Some key benefits
Some important exclusions
Your benefit
Mobile Phone Insurance
Some key benefits
- Insures one phone on a sole account and two phones from joint accounts
- Repair or replacement phone up to a maximum of £2,000 (including VAT)
- Covers loss, theft,damage or breakdown (including faults)
Some important exclusions
- Excess is £100
- No more than two successful claims per account holder in any 12 month period
Keep in mind unauthorised network charges are only covered in the event of a successful loss/theft claim.
Keep in mind you’ll need to pay a contribution of £100 each time you make a successful claim (this is the excess).
Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB) opens in a new tab as part of the account application process.
It’s recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future. You only need to call us in the event of a claim in which we will register the details of your phone. Follow these steps to register your mobile phone through Internet Banking:
- Log on to Internet Banking
- Select the ‘More actions’ button on your Platinum Account
- Then select ‘View account benefits’ found under the ‘Account information and benefits menu’
- You can register your phone under the ‘Mobile phone insurance’ section
You can make a claim by calling Platinum Membership Services on 0345 850 5300
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AXA worldwide travel insurance is provided and underwritten by AXA Insurance UK plc.
Important information
Cover for any medical conditions under this policy: you may need to declare these, agree cover with AXA and an additional premium may apply. If this affects you contact AXA directly to find out more.
If you have a serious or life threatening pre existing medical condition, the Money and Pensions Service (MaPS) has launched a new directory listing firms which could offer travel insurance for you. For more information access this directory here or phone MaPS on 0800 138 7777 (Mon – Fri 8am to 6pm). If this is relevant to you, please consider whether the travel insurance that comes with this account is the right one for you.
Club Lloyds Platinum benefit - Travel insurance
Your benefit
Some key benefits
Some important exclusions
Your benefit
Travel Insurance
Some key benefits
- Covers certain Winter Sports
- Covers UK leisure travel when two or more consecutive nights accommodation is booked
- Comprehensive cover including:
-Emergency medical cover (up to £10,000,000)
-Cancellation or curtailment cover (up to £5,000)
-Personal accident cover (up to £30,000)
-Baggage cover (up to £2,500, £500 of which for valuables)
-Travel disruption cover (up to £5,000)
- Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).
Some important exclusions
- All cover stops on your 80th birthday. As long as you are under 80 your spouse, civil partner or partner will also be covered until they reach 80
- Medical conditions that you and anyone to be covered have, or have had, if they are not all on the ‘No Screen Conditions’ list must be declared and cover agreed with the insurer (there may be an additional premium if the insurer agrees to cover the condition(s))
- £75 excess per claim per incident may apply
- Children must be under 18, or under 24 if they’re in full time education.
- Children must travel with you, your spouse, partner or civil partner or a responsible adult.
- The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year)
- There is no cover if travelling against the advice of the Foreign, Commonwealth & Development Office (FCDO) or other regulatory authority
- There is no cover if you cannot travel or choose not to travel because the FCDO, or any other equivalent government body in another country advises against travel due to a pandemic
Keep in mind the cover is provided whilst you are a United Kingdom resident and are registered with a medical practitioner in the United Kingdom.
Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB)opens in a new tab as part of the account application process.
Claims and assistance
If you’re abroad and you need assistance, you can call our 24-hour assistance helpline on +44 1633 815 819Call +44 1633 815 819..
If you need to make a claim, all you need to do is call Platinum Membership Services on 0345 850 5300Call 0345 850 5300. You can also log your claim with AXA online.
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Card loss assistance is provided by Citymain Administrators Ltd.
Keep in mind no insurance cover is included with this service which means it does not provide any cover for any financial loss incurred due to the loss or theft of cards.
Club Lloyds Platinum benefit - Card loss assistance
Your benefit
Some key benefits
Your benefit
Card Loss Assistance
Some key benefits
- With one call day or night, Citymain can request card issuers cancel all financial cards and issue replacements where possible
- You can register the cards for your family if they live with you
- You can also register your passport and driving licence numbers with Citymain for easy access should you lose them.
Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB) opens in a new tab as part of the account application process.
We recommend you register your cards with Citymain. Call Platinum Membership Services on 0345 850 5300Call 0345 850 5300..
More about this account
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With Everyday Offers you can get up to 15% cashback on your credit/debit card purchases or when you pay by Direct Debit, based on the places you usually shop or may like to try, such as clothing stores, DIY outlets and restaurants. Merchant offers and cashback amounts vary. Once registered, you can activate your offers through Internet Banking or our Mobile Banking app.
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- Personal banking terms and conditions & Banking Chargesopens in a new tab (pdf, 459.9 KB)
- Platinum Account Welcome Packopens in a new tab (pdf, 4.7 MB)
- Fee Information Documentopens in a new tab (pdf, 170.5 KB)
- Platinum Offset Account Fee Information Documentopens in a new tab (pdf, 180.1 KB)
- Platinum Account important informationopens in a new tab ()
- Current account ratesopens in a new tab (web)
Arranged overdraft
An arranged overdraft can act as a short term safety net. You can use it to borrow money up to an agreed limit through your bank account.
- You can apply to add an arranged overdraft to your account and you’ll only pay daily arranged overdraft interest if you use it.
- If you use your arranged overdraft but pay it back before the end of the day, then you won’t pay any arranged overdraft interest for that day.
Helpful tools - You can use our eligibility checker and cost calculator to check your eligibility and calculate the cost of an arranged overdraft.
Applying for an arranged overdraft - When you have applied for this account, at the end of the application you can apply for an arranged overdraft which you can add right away. You can also apply for one later.
Amending an arranged overdraft - You can reduce or remove your arranged overdraft at any time through Mobile Banking, Internet Banking or Telephone Banking or by visiting your branch. But you must repay anything you owe if you want to remove an arranged overdraft or anything over the new reduced limit you want. You can also apply to increase it. This application won't affect your credit score.
If you don't have enough money in your account or available arranged overdraft to make a payment, we may either let you borrow through an unarranged overdraft or refuse to make the payment. Missing payments and using an unarranged overdraft can damage your credit score, please get in touch with us as we may be able to help you.
Applying for this product does not improve your eligibility for an arranged overdraft.
All overdrafts are subject to application and repayable on demand. You must be 18 or over to apply.
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Arranged overdraft details
- £50 interest free amount
- 39.9% EAR (variable) representative
- Your interest rate will be based on how you manage any accounts you have with us and on the credit information we hold about you
- No unarranged overdraft interest, fees or charges
Do you already have a current account with us and need an arranged overdraft?
If you already have a current account with us, you can apply for an arranged overdraft through Internet Banking or Mobile Banking. You can also apply to increase your existing arranged overdraft limit too.
Log on to apply for an arranged overdraft
Apply for, or upgrade to a Lloyds Platinum account today
To apply for this account, you need to be:
- aged 18 or older
- someone who lives in the UK
- an EU national or have the right to stay in the UK for at least 12 months
- if you are not an existing Lloyds customer you will need to provide proof of identity
You can also apply for this account by calling us on 0800 015 4000 (Lines are open Monday - Friday 8am - 10pm, Saturday and Sunday 8am - 6pm) or by booking an appointment at your nearest branch. You can book by calling us on 0345 300 0000 (+44 1733 347 007 from outside the UK). Lines are open 7am - 11pm, 7 days a week.
Current account FAQs
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Packaged bank accounts typically involve paying a monthly maintaining the account fee in return for additional account perks and benefits. For example, these benefits could include breakdown cover, mobile phone insurance and travel insurance, all of which would be covered by the monthly account fee. These are on top of all the features you might normally expect from a current account. If you have a need for more than one of the benefits, it’s a great way to have your insurances grouped together and can often be seen as more cost effective.
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- Choose whether to open a new account or add someone to your current account.
- Each person will get their own debit card and can request a cheque book.
- Each person can use the account without the need of approval from the other. This includes writing cheques, using cash machines and applying for an overdraft.
Applying for a Joint Account
You have two options when you are looking to apply to open a joint account:
- One of you can get the process started by opening an account online. You will both then need to go into branch to make it a joint account.
- Both of you can open your joint account from start to finish at one of our branches.
For either option, we recommend booking an appointment at your local branch. You can also book by calling us on 0345 300 0000 (+44 1733 347 007 from outside the UK). Lines are open 7am-11pm, 7 days a week.
If you already bank with us please bring your bank card or another form of identification with you. If neither of you are an existing Lloyds Bank current account holder, you’ll need to bring proof of identity.
For further information please visit our joint account page.
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![Current Account Switch Guarantee]()
As a Lloyds Bank customer, you’ll have access to a fantastic combination of services and banking on the move
- Banking on the move with our award-winning Mobile Banking app, winner of the 2014 World Innovation Awards for Innovation in the delivery of financial products (Mobile).
- Banking your way 24/7 with Internet and Telephone Banking.
- A contactless Visa debit card you can withdraw up to £500 a day at a Lloyds Bank Cashpoint or other cash machines.
- Access to one of the biggest banking networks in the UK.
- Get up to 15% cashback using Everyday Offers at the type of places you regularly shop. It’s available to UK personal current account customers over 18 who bank online. Retailer offers and cashback amounts may vary.
- Keep track of your money, wherever you are with Mobile Alerts.
Switch your current account to us in just 7 working days, using our stress-free process
Whether you want to move to Lloyds Bank or you already bank with us and want to open a new Club Lloyds current account, switching is easy. Our team will do everything to ensure your switch runs smoothly, including transferring all your Direct Debits and standing orders to your new account for you.
You'll be able to switch your account to us at the end of your online application.
Here's how the process works
- Working day 1
The switching begins
We make contact with your old bank to arrange the switch.
- Working day 2
We’ll let you know your old bank has received your request. We then start transferring your payments to your new Lloyds Bank account.
- Working day 3-5
It’ll take a couple of days to switch over your payment arrangements, and make sure your Lloyds Bank account is ready to go for the switch date.
- Working day 6
If you’re clearing a debit balance at your old account, you’ll need to make sure there are enough funds in your Lloyds Bank account to cover the transfer.
- Working day 7
Congratulations, your switch is complete. Your balance is transferred and your old account is closed.
- After you switch
We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
Current Account Switch Guarantee
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.
The service is free to use and you can choose and agree your switch date with us.
We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
If you have money in your old account, we will transfer it to your new account on your switch date.
We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
If there are any issues in making the switch, we will contact you before your switch date.
If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
Account opening is subject to our assessment of your circumstances. You must be 18 or over to apply.
Overdrafts are repayable in full on demand. View Arranged Overdraft borrowing fees.