LLOYDS BANK PACKAGED BANK ACCOUNTswitch guarantee logo

Platinum Account

Our account that gives you a range of benefits:

  • Worldwide family travel insurance
  • Mobile phone insurance
  • AA Breakdown Family Cover
Lloyds Bank Platinum Account card

Monthly maintaining the account fee

There is a £21 monthly Platinum fee. There are other accounts available to you that provide banking facilities without additional benefits, and which do not have a monthly maintaining the account fee.

Travel Insurance & COVID-19 FAQs

To find out more about the travel insurance which comes with this account and COVID 19, read the key points of our Travel Insurance Covid Cover information. If you’re a Platinum account customer, please read our travel insurance FAQs (PDF, 145KB)

Existing customer queries

This account includes insurance and breakdown benefits. You can now view your policy details and make new claims in the app and Internet Banking. Find it in your account menu under 'view account benefits’.

Explore Packaged Bank Accounts

Features and benefits

Worldwide family travel insurance

  • Multi-trip travel cover for you and your family (subject to eligibility)
  • Includes cancellation, medical costs and personal belongings cover
  • Cover for winter sports, golf equipment and UK breaks

Worldwide travel insurance administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA.

 

More about travel insurance benefits and exclusions

Mobile phone insurance

  • Worldwide cover for your mobile phone
  • Covers one phone per account holder
  • Covers breakdown, faults, accidental damage, loss and theft up to £2,000

Mobile phone insurance administered by Lifestyle Services Group Limited with a single insurance provider, Assurant General Insurance Limited.

 

More about mobile phone insurance benefits and exclusions

AA Breakdown Family Cover

  • Roadside Assistance across the UK, Channels Islands and Isle of Man 
  • Family cover - Breakdown family cover that offers cover for you and eligible family members in most vehicles whether travelling as a driver or passenger
  • At Home - If you and your eligible family member’s vehicle breaks down at home
  • National Recovery - We’ll help you or your family finish the journey (conditions apply)

Breakdown cover provided by Automobile Association Developments Limited (trading as AA Breakdown Services).

 

More about AA breakdown benefits and exclusions

More about AA Breakdown Family Cover

Get up to 15% cashback

Earn cashback with Everyday Offers when you pay by credit/debit card or Direct Debit with selected retailers. Merchant offers and cashback amounts vary. Terms and conditions apply.

 

co op, costa, hilton and sky logos

 

More about cashback

    • There is cover for emergency medical assistance overseas if you fall ill (including being diagnosed with an epidemic or pandemic disease)
    • There is cancellation cover if you or your travelling companion are refused boarding on booked transport if the carrier or a Government authority will not let you travel because, at the point of boarding, you or they are showing symptoms of a contagious disease
    • There is cancellation cover for anyone booked to travel and covered under the policy if they, or a companion they are travelling with, are asked to quarantine on an individual basis because of exposure to a contagious disease
    • There won’t be cover if you’re abroad and you are instructed to return home, or choose to leave early to avoid having to quarantine when you get home due to the risk of exposure to a contagious disease. The instruction to return home could be from the UK Government or from the government of the country you’re visiting
    • There is no cover for any amount recoverable from any other source such as your airline or your accommodation provider
    • There is no cover if you choose not to or cannot travel because the FCDO (or any other equivalent government body) advises against travel due to a pandemic

Club Lloyds Platinum

Our Club Lloyds Platinum account comes with the benefits of Platinum, plus Club Lloyds benefits. There is a £21 monthly Platinum fee plus a £3 monthly Club Lloyds fee, but we’ll refund the £3 every month if you pay in £1,500 or more.

From 1st December 2022, we’re making changes to our Club Lloyds Platinum account so if you either pay in a qualifying amount or hold qualifying savingsPay £4,300 or more (sole) or £5,500 or more (joint) into your account OR hold at least £75,000 in qualifying accounts. Conditions apply. you could get a discount on your Platinum fee.

Club Lloyds Platinum

Important information

Travel insurance, breakdown cover, and mobile phone insurance come with individual terms and conditions and limitations. 

For travel insurance you may need to declare any medical conditions under this policy, agree cover with Allianz Assistance and an additional premium may apply. If this affects you contact Allianz Assistance directly to find out more.

You might want to visit the MoneyHelper service, which lists firms offering travel insurance for customers with medical conditions. This could help if you’ve been offered cover with a high premium, been refused, or have had cover cancelled due to medical conditions. Think about what might suit your needs best and who you need specialist cover for. For more information access the directory, or call them on 0800 138 7777 (Mon – Fri 8am to 6pm).

 

Useful tools to manage your account

  • Contactless payments - tap and pay with a Visa Debit Card up to £100. You can now use our mobile banking app to choose a contactless payment limit between £30 & £95. You can also add your card to Apple Pay and Google Pay.
  • Securely view your debit card PIN and card details in the app - to allow you to complete a transaction in-person or online.
  • Manage subscriptions - view, cancel and block regular subscription payments in the mobile banking app.
  • Cheque scanning -  pay in cheques of up to £1000 in to your account by simply taking a photo of your cheque and uploading to the app. There is a maximum daily limit of £2,000 per day.
  • Instant access to your money - 24/7 mobile, internet and telephone banking, or visit us in branch. You can also take out up to £500 a day from any cash machine in the UK.
  • Text message alerts - you’ll get alerts straight to your phone so you can stay up to date on your finances.

Arranged overdraft

An arranged overdraft can act as a short term safety net. You can use it to borrow money up to an agreed limit through your bank account.

  • You can apply to add an arranged overdraft to your account and you’ll only pay daily arranged overdraft interest if you use it.
  • If you use your arranged overdraft but pay it back before the end of the day, then you won’t pay any arranged overdraft interest for that day.

Helpful tools - You can use our eligibility checker and cost calculator to check your eligibility and calculate the cost of an arranged overdraft.

Applying for an arranged overdraft - When you have applied for this account, at the end of the application you can apply for an arranged overdraft which you can add right away. You can also apply for one later.

Amending an arranged overdraft - You can reduce or remove your arranged overdraft at any time through Mobile Banking, Internet Banking or Telephone Banking or by visiting your branch. But you must repay anything you owe if you want to remove an arranged overdraft or anything over the new reduced limit you want. You can also apply to increase it. Using an arranged overdraft increases your overall borrowing and may affect your credit score.

If you don't have enough money in your account or available arranged overdraft to make a payment, we may either let you borrow through an unarranged overdraft or refuse to make the payment. Missing payments and using an unarranged overdraft can damage your credit score, please get in touch with us as we may be able to help you.

Applying for this product does not improve your eligibility for an arranged overdraft.

All overdrafts are subject to application and repayable on demand. You must be 18 or over to apply.

  • Arranged overdraft details

    • £50 interest free amount
    • 39.9% EAR (variable) representative
    • Your interest rate will be based on how you manage any accounts you have with us and on the credit information we hold about you
    • No unarranged overdraft interest, fees or charges

    Representative Example

    A variable representative rate of 67.7% APR

    A variable interest rate of 39.9% EAREAR is the Equivalent Annual Rate. This is the annual interest rate of an overdraft. This means you are charged over the year based on how often and how much you are overdrawn by, and the effect of compounding it – charging interest on interest already charged. This interest rate does not include any other fees and charges.

    Based on borrowing £1,200

    The APR includes monthly maintaining the account fees of £21 and an interest free amount of £50

    How much does my overdraft cost in pounds and pence?

    As an example, the interest cost of borrowing £500 is:

    £2.87 for 7 days

    £12.42 for 30 days

    £25.18 for 60 days

    How does our overdraft compare?

    You can use the representative APR to compare with other products or credit providers, this can help you make sure that you choose the right type of borrowing for you.

    Useful tools

    You can use our calculator to work out how much your anticipated arranged overdraft borrowing would cost over different periods of time.

     

    Cost Calculator

    You can use our eligibility tool to find out if you are eligible for an arranged overdraft.

     

    Eligibility Tool

     

    Do you already have a current account with us and need an arranged overdraft?

    If you already have a current account with us, you can apply for an arranged overdraft through Internet Banking or Mobile Banking. You can also apply to increase your existing arranged overdraft limit too.

    Log on to apply for an arranged overdraft

     

Apply for, or upgrade to a Lloyds Platinum account today

To apply for this account, you need to be:

  • aged 18 or older
  • someone who lives in the UK

If you are not an existing Lloyds Bank customer you will need to provide proof of identity

From 1st November we are making changes to some of our terms and conditions and updating them to make them easier to understand. For more information, please read the Guide to Changes (PDF, 115KB).

New customer? It's easy to apply online

Apply nowfor a platinum account

Existing customer? Open a new current account or upgrade through Internet Banking

Log on to applyfor a platinum account

You can also apply for this account by calling us on 0800 015 4000 (Line are open 9am – 6pm Monday – Saturday) or by booking an appointment at your nearest branch. You can book by calling us on 0345 300 0000 (+44 1733 347 007 from outside the UK). Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

 

Platinum insurance benefits

  • AA Breakdown Family Cover  is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).

    Club Lloyds Platinum benefit - AA Breakdown cover

    Your benefit

    Some key benefits

    Your benefit

    AA Breakdown Family Cover

    Some key benefits

    • Roadside Assistance 
    • Cover for the account holder and eligible family members, not the vehicle
    • Service is only available in the UK, Channel Islands and Isle of Man
    • At Home
    • National Recovery

    Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab

    We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB) opens in a new tab as part of the account application process.

    Assistance and emergencies

    If you break down on the road, call the AA direct on 0800 783 0543Call 0800 783 0543 or Platinum Membership Services on 0345 850 5300Call 0345 850 5300.

     

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  • Mobile phone insurance is administered by Lifestyle Services Group Limited with a single insurance provider, Assurant General Insurance Limited.

    Club Lloyds Platinum benefit - Mobile phone insurance

    Your benefit

    Some key benefits

    Some important exclusions

    Your benefit

    Mobile Phone Insurance

    Some key benefits

    • Insures one phone on a sole account and two phones from joint accounts
    • Repair or replacement phone up to a maximum of £2,000 (including VAT)
    • Covers loss, theft,damage or breakdown (including faults)

    Some important exclusions

    • Excess is £100
    • No more than two successful claims per account holder in any 12 month period
    • If you make a valid claim for a replacement handset, you will receive a refurbished device which has been through a comprehensive checking process to ensure it’s in full working order

    Keep in mind unauthorised network charges are only covered in the event of a successful loss/theft claim.

    Keep in mind you’ll need to pay a contribution of £100 each time you make a successful claim (this is the excess).

    Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab

    We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB) opens in a new tab as part of the account application process.

    It’s recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future. You only need to call us in the event of a claim in which we will register the details of your phone. Follow these steps to register your mobile phone through Internet Banking:

    • Log on to Internet Banking
    • Select the ‘More actions’ button on your Platinum Account
    • Then select ‘View account benefits’ found under the ‘Account information and benefits menu’
    • You can register your phone under the ‘Mobile phone insurance’ section

    You can make a claim by calling Platinum Membership Services on 0345 850 5300

     

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  • Worldwide multi-trip travel insurance administered by AWP Assistance UK Ltd (Allianz Assistance) and underwritten by AWP P&C SA.

    Important information

    Cover for any medical conditions under this policy: you may need to declare these, agree cover with Allianz Assistance and an additional premium may apply. If this affects you contact Allianz Assistance directly to find out more.

    You might want to visit the MoneyHelper service, which lists firms offering travel insurance for customers with medical conditions. This could help if you’ve been offered cover with a high premium, been refused, or have had cover cancelled due to medical conditions. Think about what might suit your needs best and who you need specialist cover for. For more information access the directory, or call them on 0800 138 7777 (Mon – Fri 8am to 6pm).

    Club Lloyds Platinum benefit - Travel insurance

    Your benefit

    Some key benefits

    Some important exclusions

    Your benefit

    Travel Insurance

    Some key benefits

    • Covers certain Winter Sports
    • Covers UK leisure travel when two or more consecutive nights accommodation is booked
    • Comprehensive cover including:
           -Emergency medical cover (up to £10,000,000)
          -Cancellation or curtailment cover (up to £5,000)
          -Personal accident cover (up to £30,000)
          -Baggage cover (up to £2,500, £500 of which for valuables)
          -Travel disruption cover (up to £5,000)
    • Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
    • 24/7 GP telephone service and video consultation service

    Some important exclusions

    • All cover stops on your 80th birthday. As long as you are under 80 your spouse, civil partner or partner will also be covered until they reach 80
    • Medical conditions that you and anyone to be covered have, or have had, if they are not all on the ‘No Screen Conditions’ list must be declared and cover agreed with the insurer (there may be an additional premium if the insurer agrees to cover the condition(s))
    • £75 excess per adult per incident may apply
    • Children must be 18 or under, 24 or under if they’re in full time education
    • Children must travel with you, your spouse, partner or civil partner or a responsible adult.
    • The standard maximum trip duration is 31 consecutive days (for Winter Sports maximum 31 days cover in any calendar year)
    • There is no cover if travelling against the advice of the Foreign, Commonwealth & Development Office (FCDO) or other regulatory authority
    • There is no cover if you cannot travel or choose not to travel because the FCDO, or any other equivalent government body in another country advises against travel due to a pandemic

    Keep in mind the cover is provided whilst you are a United Kingdom resident and are registered with a Doctor in the United Kingdom.

    Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab

    We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB)opens in a new tab as part of the account application process.

    Claims and assistance

    You can access your packaged bank account benefits, view policy details and make a claim in the app and via Internet Banking.

    • For app, click on ‘view account benefits’ from the more button or search for ‘account benefits’.
    • For Internet Banking head to the ‘account benefits’ section.

    You can also make a claim by calling Platinum Membership Services on 0345 850 5300

    Call 0345 850 5300If you’re abroad and need assistance, you can call our 24 hour assistance helpline on +44 (0) 208 239 4010

    You can also use our handy travel disruption tool, for help if your travel has been disrupted.

     

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More about this account

Is this the right account for you?

Standard Features

  • Contactless & Mobile payments
  • Mobile Banking app
  • Mobile alerts
  • Overdraft facility available*
  • Everyday offers
  • Save the change®

*All overdrafts are subject to pur assessment of your circumstances, and are repayable on demand.

Club Lloyds Benefits

Lifestyle Benefits

Choose a yearly benefit from:

  • Gourmet Society digital membership
  • 6 x cinema tickets
  • a magazine subscription
  • 12 x digital movie rentals

Earn credit interest on your money - on balances from £1 up to £5,000, when you pay out two different Direct Debits each calendar month.

Exclusive banking offers - you'll get access to offers on a range of Lloyds Bank products.

Packaged Bank Account Features

  • Worldwide multi-trip family travel insurance
  • Mobile phone insurance
  • AA Breakdown Family Cover

Current account FAQs

 
  • Packaged bank accounts typically involve paying a monthly maintaining the account fee in return for additional account perks and benefits. For example, these benefits could include breakdown cover, mobile phone insurance and travel insurance, all of which would be covered by the monthly account fee. These are on top of all the features you might normally expect from a current account. If you have a need for more than one of the benefits, it’s a great way to have your insurances grouped together and can often be seen as more cost effective.

  • A joint account is a simple way for two people to share the same bank account. It gives both of you the same ownership rights to the account.

    • Choose whether to open a new account or add someone on to your current account.
    • Each person will get their own debit card and can request a cheque book.
    • Each person can use the account without the need of approval from the other. This includes writing cheques, using cash machines and applying for an overdraft.

    Applying for a Joint Account

    You have two options when you are looking to apply to open a joint account:

    • One of you can get the process started by opening an account online. You will then need to book an appointment in branch and both attend to make this a joint account.
    • Both of you can open your joint account from start to finish at one of our branches.

    For either option, we recommend booking an appointment at your local branch. You can also book by calling us on 0345 300 0000 (+44 1733 347 007 from outside the UK). Lines are open 8am – 8pm, seven days a week.
    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    If you already bank with us please bring your bank card or another form of identification with you. If neither of you are an existing Lloyds Bank current account holder, you’ll need to bring proof of identity.

    For further information please visit our joint account page.

  • Switch your current account to us in just 7 working days, using our stress-free process

    Whether you want to move to Lloyds Bank or you already bank with us and want to open a new Lloyds current account, switching is easy. Our team will do everything to ensure your switch runs smoothly, including transferring all your Direct Debits and standing orders to your new account for you.

    You'll be able to switch your account to us at the end of your online application.

    Here's how the process works

    • Working day 1
      The switching begins
      We make contact with your old bank to arrange the switch.
    • Working day 2
      We’ll let you know your old bank has received your request. We then start transferring your payments to your new Lloyds Bank account.
    • Working day 3-5
      It’ll take a couple of days to switch over your payment arrangements, and make sure your Lloyds Bank account is ready to go for the switch date.
    • Working day 6
      If you’re clearing a debit balance at your old account, you’ll need to make sure there are enough funds in your Lloyds Bank account to cover the transfer.
    • Working day 7
      Congratulations, your switch is complete. Your balance is transferred and your old account is closed.
    • After you switch
      We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.

    switch guarantee

    Current Account Switch Guarantee

    We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

    The service is free to use and you can choose and agree your switch date with us.

    We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).

    If you have money in your old account, we will transfer it to your new account on your switch date.

    We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.

    If there are any issues in making the switch, we will contact you before your switch date.

    If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.

    crystal mark 20785

Not the right account for you?

With so much choice, take a look at our other current accounts to see which account suits you best.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Lloyds Bank adheres to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

Account opening is subject to our assessment of your circumstances. You must be over 18 to apply.

Overdrafts are repayable in full on demand.