The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    HOME INSURANCE

    When it comes to looking after your home, you want to know you're in safe hands. Get Home Insurance that's there when you need it.

    Making a claim and servicing your policy online

    Due to the coronavirus pandemic it is taking us a very long time to answer customer calls. Please use the below guidance to get in touch with us. This will allow us to answer the phone to the most vulnerable customers more quickly.

    Get information on your home insurance policy and cover

    Read our FAQs on coronavirus

    Please get in touch using the links below. For all requests sent by e-mail, we'll need your name, address, policy reference number, contact number and reason for your request.

    Cancel your home insurance policy online

    Make a claim online (only available for customers with policies starting with HAP; registered for Internet Banking)

    Make a claim (all other policies)

    Make a payment (please e-mail us and we'll call you back as soon as we can)

    If you have received your renewal letter and you want to discuss your price, level of cover, or if you are experiencing financial difficulty or anything else, please e-mail us.

    Contact us by e-mail

    Introductory discount on a new policy

    You could save money with Lloyds Bank Home Insurance. Get a 40% discount in your first year when you buy any new Home Insurance policy.

    Conditions apply to this offer.

    Get a quote today, it'll take about 10 minutes.

    Get a quote

    Further discount for Club Lloyds customers

    When you get a quote and buy a combined buildings and contents policy through Internet Banking.

    Conditions apply.

    Log on and get a quote today; it’ll take about 10 minutes.

    Log onto get a quote for home insurance

    Important information: The discounts exclude Home Emergency and Legal Expenses cover. The discounts are not added together and applied at the same time. They’re applied one after the other to the discounted premium which reduces the total discount you receive.

    What is Home Insurance?

    Our home insurance is split into two policies; building insurance and contents insurance. When you take out home insurance you can buy these policies separately or together:

    • Buildings Insurance - covers the structure of your home and its fixtures and fittings (fitted bathrooms, for example) if they are damaged by events like flood, fire and storm.
    • Contents Insurance - covers the cost of replacing or repairing your personal possessions if they are stolen or damaged by events like floods, fire  and storm while in your home.
    • Combined Buildings and Contents Insurance - covers both Buildings and Contents Insurance under just the one policy. This can be simpler and less costly for you than buying them separately.

    Get added protection with additional cover

    You can choose from a wide range of additional cover options to tailor your policy to your requirements. Here are some of our additional cover options:

    • Legal Expenses Cover
    • Home Emergency Cover
    • Pedal Cycle Cover
    • Personal Belongings Away from the Home Cover
    • Specified Items Cover.

    Limits, terms and exclusions apply.

    If you'd like more information about our additional cover options, we have a full list available.

    Call to get a quote

    If you'd prefer to get a home insurance quote over the phone, our UK-based team are here to help.

    We can discuss your insurance needs and the types of insurance we offer; including any additional cover options you may benefit from.

    Call us on 0345 605 0521

    Lines are open from 8am-8pm Monday to Friday and 8am-4pm Saturday. 

    Retrieve a quote

    If you've already completed a quote and would like to take out Home Insurance with us, there's no need to start your quote again.

    You can retrieve your quote online with the following information:

    • your Quote Reference Number
    • date of birth
    • the postcode of the property you want to insure.

    Switching Home Insurance

    We want buying home insurance to be simple as possible. To help you find the right insurance to suit your needs,  we've created a handy guide.

    Our guide provides information on:

    • how to check your existing policy
    • how to reduce the cost of your home insurance
    • how to work out what type of cover you need
    • comparing home insurance quotes.

    Existing customers

    Need help with your home insurance policy?  You can find out what's covered in your policy, check that you have the cover you need, find useful phone numbers and learn how to make a claim.

    Here are some quick links:

    Help and guidance

    Insuring your home can sometimes feel overwhelming, so we’re here to help make things as simple as possible with hints and tips on protecting your home and your possessions.

    We've put together help and guidance articles on:

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).