If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


for car insurance

Lloyds Bank Van Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited.

Why choose Lloyds Bank Van Insurance?

We understand that your van is vital to everyday life. Whether you use it for business or pleasure, we’ve got you covered:

  • 24/7 Emergency claims helpline through UK-based call centres.
  • Like-for-like Guaranteed Replacement Van cover at no extra cost for 12 months, just select the option when you apply.
  • A range of optional extras such as Tools and Van Contents Cover up to £7,500 and Motor Legal Protection on all policies.

Get a quote

Retrieve your Quote

If you’ve already completed a quote in the last 30 days, you can pick up where you left off.

Retrieve your quote

10% Internet Banking Discount

Get a 10% discount on your first 12 months of standard cover when you get a quote and buy your Van Insurance through Internet Banking (excludes optional extras).

Log onto internet banking

More than two vans?

Find out how our fleet insurance can help keep your business moving.

Find out moreabout fleet insurance

Support for customers impacted by coronavirus (COVID-19)

We’re currently experiencing a high volume of calls into our contact centre and whilst we’re doing our very best to maintain service levels, we ask that if you need to check any details or make a change to your policy, please log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. You can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim.

We ask that you only call our contact centre team if absolutely necessary, as we want to keep our phone lines available to help our more vulnerable customers and those that don’t have access to our online services.

We’re still sending out documents and communications by post, however we’re aware that Royal Mail has been experiencing some minor delays in delivery which may mean documents are taking a few days longer than normal to reach our customers.

Please note, any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication.

All our policies come with great benefits

Our standard cover has the following benefits:


  • 30 Days European Union Cover - at the same level of cover as you get in the UK.
  • 24/7 online self-service centre so you can access your policy anytime.
  • Mirrored No Claims Discount using your car insurance claims history, as well as your van No Claims Discount to get you a price from our panel of insurers. Minimum premiums apply.

And if you take out a comprehensive policy, you’ll also enjoy these extra benefits:


  • 3 year guarantee on approved claims repairs.
  • 24-hour emergency windscreen helpline.
  • Personal accidents, medical expenses and personal belongings all covered.
  • Cover for loss or damage to accessories, including roof bars, racking and signage and permanently fitted equipment such as audio and navigation systems.

Terms, conditions and exclusions apply to all benefits. Normal Excess applies and No Claims Discount may be affected. For more information please refer to the relevant Insurance Product Information Document:

Additional Information

  • We know your van is important to you so when you take out our van insurance it now comes with Guaranteed Replacement Van cover for 12 months, at no extra cost. You’ll need to select this as an optional extra when get a new quote direct with us.

    With Guaranteed Replacement Van Cover you get:

    • a replacement van as soon as possible if your van is stolen, written off or is no longer drivable following a fire, theft or accident claim
    • up to 28 days of cover – which can be spread over more than one claim
    • your choice of replacement van:
      • car-derived van (similar to a VW Caddy or Renault Kangoo)
      • short wheelbase van (similar to a Vauxhall Vivaro or Renault Traffic)
      • long wheelbase van (similar to a Renault Master or Mercedes-Benz Sprinter)

    A refundable fuel deposit is required when obtaining the replacement van. This cover is only available in the UK or Isle of Man.

    Terms, conditions and exclusions apply to all benefits. Please refer to the relevant Guaranteed Replacement Van Insurance Product Information Document:

    Car derived van (PDF)
    Short wheel base (PDF)
    Long wheel base (PDF)

    Guaranteed Replacement Van Cover is administered by ACM ULR Limited and underwritten by UK General Insurance Limited, on behalf of Great Lakes Insurance SE.

  • If your tools are vital to your business or maybe you use your van to carry materials, stock or goods, then our Tools and Van Contents Cover protects you from loss or damage whilst you’re on the move. Also, as long as your van is securely locked, we’ll also protect your tools and contents overnight.

    Tools and Van Contents Cover giving you the option to choose the level of cover that you need. You also get these great benefits as standard:

    • Cover for your tools, stock, machinery or equipment
    • Cover whilst loading and unloading
    • Cover for your goods from the point of loading until they reach their final destination
    • Up to £500 ropes and sheets cover

    Terms, conditions and exclusions apply to all benefits. Please refer to the Tools and Van Contents Cover Insurance Product Information Document (PDF)

    Tools and Van Contents Cover is underwritten by AXA Insurance UK plc.

  • It’s easy for keys to go missing, which is  why we offer Keycare cover for only £9.49. Keycare will come to the rescue when you need it.

    No matter when you lose your keys, Keycare will be there to help.

    With Keycare Cover, you benefit from:

    • Call out and cover anywhere in the European Union up to £1,000
    • Cover if you lock your keys inside your car or home. Including locksmith charges, car hire for up to 3 days and replacement keys (within the annual limit per policy year)
    • A 24/7 helpline – no matter when you lose your keys, Keycare will be there to help. Please remember to let us know if you have lost your keys within 30 days
    • Cover for the immediate family members (Grandparents, parents, spouse, civil partner, live-in partner, child or step child) who live at your address
    • No excess to pay, and Keycare claims won’t affect your no claims discount
    • A £10 reward paid by Keycare to anyone who finds and returns your keys

    A Terms, conditions and exclusions apply to all benefits. Please refer to the Keycare Insurance Product Information Document (PDF)

    Keycare is arranged by BISL Limited, administered by Keycare Limited and underwritten by Ageas Insurance Limited.

  • As the driver, both you and any passengers could be left out of pocket following an accident. For only £32.99 a year, our motor legal protection is here to support you and your business. The 24/7 legal helpline means there's always someone at the other end of the phone to offer assistance.

    If you have an accident that isn’t your fault, our motor legal protection policy provides cover for up to £100,000 of legal expenses to help with:

    • obtaining compensation for personal injury and medical expenses
    • recovering losses resulting from the accident (e.g. policy, excess, loss of earnings, phone bills and travel costs)
    • recovering repair costs if not already covered by comprehensive van insurance
    • recovering vehicle hire charges.

    As long as there are reasonable prospects of you winning your case and the estimated legal costs don’t outweigh the amount you're claiming, a solicitor will be instructed to act on your behalf, giving you peace of mind and a hassle-free solution when you need it most.

    You'll also receive motor prosecution defence cover if you're facing suspension or disqualification. You'll receive up to £20,000 of legal expenses to help with your case, as long as there is a reasonable chance of avoiding suspension or disqualification. This cover doesn’t include fines or penalties or any charges relating to alcohol or drugs.

    This cover only costs £32.99 a year.

    Terms, conditions and exclusions apply to all benefits. Please refer to the Motor Legal Protection Insurance Product Information Document (PDF)

    Motor Legal Protection is administered by ACM ULR Limited. The Legal Expenses element is underwritten by RAC Insurance Ltd.

  • No Claims Discount Protection is provided and administered by BISL Ltd.

    No Claims Discount (NCD) is a discount applied to your Van Insurance premium for the number of years in which you haven’t made a claim to your policy. For each year you’re insured without making a claim you’ll earn another year’s NCD, up to a maximum of nine years (minimum premiums apply). To find out your number of NCD years, please look on your latest renewal invitation from your Van Insurance provider.

    If you have 4 or more years NCD you may be able to protect the number of years discount you have accumulated for an additional cost by purchasing No Claims Discount Protection. With NCD Protection, you are able to make two fault claims within a three year period without it reducing the NCD applied to your policy premium.

    If selected, the cost of No Claims Discount Protection will be calculated as a percentage of the insurance policy premium. The stand-alone price for this additional option will be displayed on your price presentation page.

    No Claims Discount Protection:

    • allows you to make two fault claims within a three year period without it reducing the NCD applied to your policy premium.
    • does not protect the overall price of your insurance policy. The price of your insurance policy may increase following an accident even if you were not at fault.
  • Wherever you’re heading, a breakdown’s always going to be the last thing you want. But it can happen. To make sure you stay on the road, you can add RAC Breakdown Cover to your policy. Cover starts from £61.99 a year.

    Levels of cover

    Breakdown Cover comes with certain services and levels. These include:

    • Roadside Assistance: assistance at the roadside if you’ve broken down more than a quarter of a mile from home.
    • At Home: you get assistance if your vehicle doesn’t start and is within a quarter of a mile of your home address.;
    • Recovery: you get transport for you, your vehicle and up to seven passengers to your home or any other (single) UK destination, if the RAC can’t arrange a prompt local repair.
    • Onward Travel: includes car hire, payment for public transport and even hotel accommodation if you need it to complete your journey.
    • EU: covers you for travel in European countries.

    Cover level and cost per year

    Cover level

    Cost per year

    Cover level

    Roadside Assistance

    Cost per year


    Cover level

    + At Home

    Cost per year


    Cover level

    + Recovery

    Cost per year


    Cover level

    + At Home
    + Recovery

    Cost per year


    Cover level

    + At Home
    + Recovery
    + Onward Travel

    Cost per year


    Cover level

    + At Home
    + Recovery
    + Onward Travel
    + EU

    Cost per year


    Terms, conditions and exclusions apply to all benefits. For more information please refer to the relevant Insurance Product Information Document:

    Roadside Assistance (PDF)
    Roadside & Recovery (PDF)
    Roadside & At Home (PDF)
    Roadside, At Home & Recovery (PDF)
    Roadside, At Home, Recovery & Onward Travel (PDF)
    Roadside, At Home, Recovery, Onward Travel & EU (PDF)

    RAC Breakdown Cover is provided by RAC Motoring Services.

  • 10% Internet Banking discount

    Get a 10% discount on standard cover when you get a quote and buy your policy through Internet Banking. Discount is for the first year only and excludes optional extras.

    Log on to get a quote


    It only takes a few minutes to get an online quote for your van insurance.

    Get a quotefor your van insurance

    If you've already saved a quote, you can retrieve it here:

    Retrieve a quotefor your van insurance

    When getting or retrieving a quote online, you'll be taken to a partner site with a new privacy and cookie policy.

    By phone

    To speak to a van insurance team member call

    0330 018 7599Call 0330 018 7599

    Lines are open 8am–9pm Mon–Fri, 9am–5pm Sat, 10am–4pm Sun and public holidays

  • Van Insurance Policy Document (PDF, 315 kB)opens in a new tab

    Self-service centre

    As an existing customer, you can manage your policy online with our self-service centre. With self-service, you can:

    • access your policy online 24/7
    • view, download or print your policy documents
    • change your payment details
    • make a payment
    • change your policy details

    Log onto your van insurance account

    Register onlinefor the self-service centre

    Proof of no claim discount

    When providing proof for your no claim discount, we accept the following:

    • a renewal invitation from your previous insurer stating the expiry date of the policy (See an example insurer's letter [PDF]for the self-service centre), or
    • a no claim discount letter from your previous insurer confirming the expiry or cancellation date of the policy (see an example renewal letter [PDF]).

    Please post your no claim discount proof documents to :

    Lloyds Bank Van Insurance
    Insurance servicing
    Unit 25, Tresham Road
    Orton Southgate
    Peterborough PE2 6BU

    Or email them to lloydsbankcarinsurance@insurance-system.co.ukEmail lloydsbankcarinsurance@insurance-system.co.uk.

    To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.

  • Find out who to call about your Lloyds Bank Van Insurance queries and claims:

    Quotes and sales

    0330 018 7599Call 0330 018 7599

    Policy changes

    0344 871 2358Call 0344 871 2358


    0344 209 0477Call 0344 209 0477


    0330 332 8477Call 0330 332 8477


    0345 303 4002Call 0345 303 4002

    Windscreen glass repair

    0330 018 7503Call 0330 018 7503

    We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit the Next Generation Text (NGT) Service website.

10% Internet Banking Discount

Log on to Internet Banking to get a quote and buy and you’ll get a 10% discount on your first 12 months cover (excludes optional extras).

Log on to get a quoteto internet banking

Get a quote

Get a quote on up to two vans in minutes, or retrieve a previously saved quote.

Get a quote

Self-Service Centre

If you’re an existing customer, visit the Self-Service Centre if you want to amend your policy or view the policy documents.

Financial Services Compensation Scheme

FSCS PDF opens in a new tab.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).