Think you've fallen for a scam?

Think you've fallen for a scam?

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us now
Impersonation scam video

Common scams

From scam calls to social media scams, we'll help you to stay one step ahead.

Listen to a scam call

In this scam they try to trick you into downloading software.


Listen to a scam call video
Take Five image

Take Five to stop fraud. 

It could protect you and your money.

Payment scams

Get advice and tips on how to shop safely online.

Money making scams

See how to avoid scams that look like great deals and get-rich-quick schemes. 

Keeping your family safe

Follow these tips to keep your family safe from scams.

Ready player one!

Ready player one!

It's time to save yourself from the big bad fraudster.

We've teamed up with Ukie to help video game players stay safe from scams.

Game Players Code

Learn how to stay safe from scam calls and investment fraud


Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.

Links. All links within our emails will go to a page on, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log on details.

In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with or We will never link direct through to our Internet Banking log on page or to a page that asks for your security or personal details.