PROTECT YOURSELF FROM FRAUD
Find out how fraud can harm you and what you can do to stop it.
- Keep your bank details, password and PIN private.
- Make sure your browser and operating systems are up to date. And use an anti-virus to protect your devices.
- Be careful with emails that you didn't expect to get, even if you think you know the sender. Don’t click on any links or attachments unless you’re sure they’re safe.
- Don’t think an unexpected call is genuine, even if the number looks real. Call back on a trusted number but don’t use one the caller gives you.
- Never move your money to a 'safe', ’holding’ or ‘secure’ account. We will never ask you to do this and neither would the police.
- Don’t download something unless you know it’s safe. And don’t give remote access - control of your device - to anyone unless you called them for help.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.