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Passcodes help us to protect your account.
We explain how they work and why you need to keep them safe.
Passcodes are sent by text or an automated call when you do things such as:
Please make sure we have your latest phone number.
Once a passcode arrives, you need to enter it on our app or your Internet Banking screen.
If you enter it incorrectly, you may need to call us before starting again.
If you can’t receive a passcode by text or call, we’ll send you a One Time Password by post.
This kind of password has letters and numbers, and you only use it once.
Never share a One Time Password with anyone.
When you first register for Internet Banking, we’ll send you an activation code through the post.
This code contains letters and numbers and you only use it once, just like a passcode.
Never share an activation code with anyone.
Sometimes, when you make a card payment online, you’ll need to use our Mobile Banking app to confirm it was you.
Just log on to our app and follow the instructions to approve a payment.
Before you use a passcode or our app to make a card payment online, make sure you’re buying: