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Keep your details safe online

The internet has lots of things that can help you. But you need to know how to stay safe online.

How to protect your devices

Your devices let you chat, shop and bank online. So they store a lot of personal data, like texts, pictures and banking details.

Fraudsters use scam calls or messages to try and steal details and money.

But you can take simple steps to keep your devices safe from scams.

Keep up-to-date

  • Update the operating system (OS) on a device as often as you can. The OS runs all of the programs and apps. It also helps to keep it safe from viruses.
  • You should update your internet browser too.
  • If your computer uses an older OS like Windows 7, XP, Vista or 2000, it won’t get security updates.
  • You may need to change the device if you can’t update the OS.
  • If your mobile device uses Android 7.0 or below, Google no longer sends security updates. So you may need to update your device.

Log off from your accounts

  • After you use bank online or use any other online account, log off. This can help to stop others from getting into your account.

Lock your device

  • Choose a PIN or password to lock your device when it’s not in use. This will stop other people from using it.

Use an antivirus and firewall

  • Install an antivirus on your device. Make sure you keep it up-to-date.
  • Scan for viruses at least once a week and follow the advice it gives you. It should tell you if a site or a file is unsafe to open.
  • Keep your firewall on at all times. This helps to stop people from getting into your computer. Only a computer expert should turn it off.

Download with care

  • Only download files and programs you know are genuine that come from a trusted source.
  • Dodgy downloads can hide a virus that could harm your device. A virus is often used to try and steal personal and banking details.
  • Get your mobile apps from an official store such as the App Store or Google Play.

Be Wi-Fi wise

  • You should change the password that came with your Wi-Fi router or hub. Choose a strong password that only you know. Don’t let anyone use it without your approval.
  • Get more advice on our Use strong passwords page.
  • Only use genuine and secure Wi-Fi when you’re away from home.
  • Fraudsters can set up Wi-Fi hotspots in cafes and other public areas to try to set up scams and steal details.
  • If you use public or free Wi-Fi, be careful of sites that want payment or banking details. You’re safer using your mobile phone network to shop or bank online. 

If you think someone has used your account without your approval, contact us now.

Previous topic: Stay safe on social media

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Contact us now
  • We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.

    Being careful when you use our services includes, for example, that you:

    • do all that you reasonably can to keep your Security Details (such as online and mobile username, password, and memorable information) secure, and you log off after each Internet Banking session
    • don’t let anyone else have access to your account or Security Details, or transact using them, even if they share a joint account with you through our Internet Banking services
    • tell us, as soon as you can if you think your Security Details have been lost, stolen, damaged or are being misused; or think someone may be accessing your accounts without your authority, or has discovered your Security Details
    • carry out regular virus checks on your devices.

    If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused. We won't give you a refund if you have acted fraudulently.

    For further guidance on using our online banking services, see our Internet Banking terms and conditions.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.