Contact us about fraud

If you think you've been scammed you may need to call us. But check first if our online services can help you.

Help from online services

If you use our Mobile Banking app or Internet Banking, here's what you can do:

Payments - this covers Direct Debits, standing orders, new payments, subscriptions and more.

Understand your payments

 

Statements - take a look at our statement guides. You can find out where payments were made, search transactions, check payments and view your statement. 

Understand your statement

If you think someone knows your PIN, you can change it at a Cashpoint®.

Lloyds Bank will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code or card expiry date.
  • Move money to another account.

Find out how to spot and avoid scams

Call us about fraud

Credit or debit card fraud

You need to tell us if someone:

  • Knows your credit or debit card PIN.
  • Has used your credit or debit card without your approval.

Call us on: 0345 606 2172

or +44 1702 278 272 from outside the UK.

Lines are open 7am-11pm

Internet Banking fraud

You need to tell us if someone:

  • Knows your password.
  • Has used your account without your approval.
  • Has taken money from your account.
  • Has made you move their money into your account.

Call us anytime on: 0800 917 7017

Call 0800 917 7017

or +44 207 4812614Call +44 207 4812614 from outside the UK.

If you have a hearing or speech impairment, you can contact us 24/7 using the Relay UK Service. There's more information on the Relay UK help pages.

If you’re Deaf and a BSL user, you can use our BSL SignVideo service.

Further advice on fraud

You can report a crime  or get general advice from Action Fraud. They help banks and other companies combat fraud.

You can call Action Fraud on: 0300 123 2040. Lines are open Monday to Friday 9am-6pm. Text phone users can call 0300 123 2050.

 

  • Take 5

    You can get straight forward, impartial advice on how to avoid scams from Take Five.

    Action Fraud

    You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.

    Get Safe Online

    They offer advice on how to keep yourself and your devices safe from fraud.

    UK Finance

    UK Finance is there to support customers and to help make sure it's safe to bank.

    Prudential Regulation Authority (PRA)

    The PRA is part of the Bank of England. Their role is to make sure banks act safely and reduce the chance of them losing money.

    Financial Conduct Authority (FCA)

    The FCA is there to make sure banks work well so customers are protected and get a fair deal.

    CIFAS

    CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.

    Cyber Aware

    This is a government site that gives advice on how to stay safe online.

    ScamSmart

    This is part of the FCA site. You can use it to check on an investment or pension deals to help you avoid scams.

    Lloyds Bank does not control the content of third party websites linked to on this page.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.

Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log on details.

In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log on page or to a page that asks for your security or personal details.