Go paper-free
Amend paper-free preferences for your statements and correspondence.
Contact us about fraud
Lloyds Bank will never ask you to:
- Share your account details like user ID, password and memorable information.
- Move money to another account.
- Tell us your PIN code or card expiry date.
- Tell us your Personal Security Number (PSN) for Telephone Banking
Call us if you think you've been scammed
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You need to tell us if someone:
- Knows your credit or debit card PIN.
- Has used your credit or debit card without your approval.
Call us on: 0345 606 2172, or +44 1702 278 272 from outside the UK.
Lines are open 24/7. Not all Telephone Banking services are available 24 hours a day, seven days a week.
If you have a hearing or speech impairment, you can contact us 24/7 using the Relay UK Service. There's more information on the Relay UK help pages.
If you’re Deaf and a BSL user, you can use our BSL SignVideo service.
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You need to tell us if:
- money has been taken from your account
- you’re worried a payment you’ve made is fraudulent.
Or someone:
- knows or has asked you for your Internet Banking password or memorable information
- has used your Internet Banking account without your approval
- has made you move their money into your account.
Call us anytime on 0800 917 7017 or +44 207 4812614 from outside the UK.
If you have a hearing or speech impairment, you can contact us 24/7 using the Relay UK Service. There's more information on the Relay UK help pages. If you’re Deaf and a BSL user, you can use our BSL SignVideo service.
Get help from our online services
More help and advice
Further advice on fraud
You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.
You can call Action Fraud on: 0300 123 2040. Lines are open Monday to Friday 9am-6pm. Text phone users can call 0300 123 2050.
Complaints
If you'd like to talk to us about a query or complaint, we’re here if you have concerns.
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You can get straight forward, impartial advice on how to avoid scams from Take Five.
You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.
They offer advice on how to keep yourself and your devices safe from fraud.
UK Finance is there to support customers and to help make sure it's safe to bank.
Prudential Regulation Authority (PRA)
The PRA is part of the Bank of England. Their role is to make sure banks act safely and reduce the chance of them losing money.
Financial Conduct Authority (FCA)
The FCA is there to make sure banks work well so customers are protected and get a fair deal.
CIFAS can help to protect your identity. They can stop fraudsters from using your details to apply for things in your name.
This is a government site that gives advice on how to stay safe online.
This is part of the FCA site. You can use it to check on an investment or pension deals to help you avoid scams.
Lloyds Bank does not control the content of third party websites linked to on this page.
Personalisation. We will always greet you personally using your name. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website, but we will never send you to a web page that asks for your logon, personal or banking details. However, we will sometimes include links to more information to help you and we will sometimes send you links to our secure app, to take you straight to the information you need.
In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log on page or to a page that asks for your security or personal details.