Worried about paying your mortgage? We have various ways that we can help you.
You need to tell us if someone:
Lines are open 24/7. Not all Telephone Banking services are available 24 hours a day, seven days a week.
If you have a hearing or speech impairment, you can contact us 24/7 using the Relay UK Service. There's more information on the Relay UK help pages.
If you’re Deaf and a BSL user, you can use our BSL SignVideo service.
You need to tell us if:
If you have a hearing or speech impairment, you can contact us 24/7 using the Relay UK Service. There's more information on the Relay UK help pages. If you’re Deaf and a BSL user, you can use our BSL SignVideo service.
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log on details.
In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log on page or to a page that asks for your security or personal details.