Existing Car Finance Customers

If you’re already a Lloyds Bank Car Finance customer you can find out how to access and manage your account online. You’ll also find helpful guides about keeping your car in good condition and how to get in touch.

Coronavirus support

If you have been impacted by coronavirus we are here to help. If you are coming to the end of a Payment Holiday or you are worried about making your payments, we have options and tools available to support you.

Manage your account online

Man drinking coffee

As a Lloyds Bank Car Finance customer you can access your account online. With our handy online service you can make changes and payments when it’s convenient to you.


Here’s what you can do online:

  • make payments and change your payment date
  • check your balance, term, APR, last payment and next payment date 
  • change your address and contact details 
  • request a final settlement figure. 


To log on you’ll need your agreement number. If you can’t find it, please call us on +44 (0)333 202 7946. Lines are open 9am-5pm Monday to Friday, 9am-1pm Saturday and closed Sunday.


Log on to your account

Coronavirus support

If you’ve been financially affected by the coronavirus (COVID-19) outbreak, we have support available.

Customers can request a payment holiday. We can also provide details about what options you have with your car finance agreement and managing your account online.

Getting in touch with us

If you'd prefer to speak to us over the phone, our UK-based team are here to help.

We can discuss your specific car finance needs, make changes to your account and answer any queries you may have.

Call us on +44 (0)333 202 7946

Lines are open 9am-5pm Monday to Friday, 9am-1pm Saturday and closed Sunday.

Good car condition guide

At the end of your car finance agreement you may choose to return your vehicle.

Throughout your agreement you must keep the vehicle in good condition allowing for fair wear and tear.

If the car, its equipment or accessories have not been used, maintained or looked after as originally agreed then we may make end of contract charges

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).