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Amend paper-free preferences for your statements and correspondence.
There are some things you can do to avoid any unexpected charges.
What to expect when you return your car and what we’ll check.
Make sure the following items are placed in the vehicle or there may be a charge:
Any repairs made to the vehicle, as long as they meet our good condition guidelines. You’ll be responsible for the standard of the repairs.
Small areas of chipping, including door-edge chipping, as long as the base coat has not been penetrated.
Areas of chipping which require the entire panel, bumper or trim to be repaired or repainted.
Dents up to 10mm in diameter, as long as the paint surface isn't broken.
Dents on the roof or grooved metal line on any of the panels.
Scratches and abrasions up to 25mm, where the primer or bare metal is not showing.
Scratches down to the primer or to bright-work and moulding. Panels that require respraying will incur end-of-contract charges.
The vehicle should be returned in a safe, legal and reliable mechanical condition, capable of passing an MOT test.
All tyres including the spare must be within legal limits.
The minimum legal tread depth for a car tyre is 1.6mm. This must be maintained across the central three-quarters of the breadth of the tread in a continuous band for the full circumference of the tyre.
All heating elements should work properly.
Light scratching, so long as it doesn’t interfere with the driver’s line of sight.
Chips and any critical damage. Cracks or holes should be repaired immediately and to a professional standard.
Adjustable and heated mirrors should work correctly.
Minor scuff marks or scratches up to 25mm to door mirrors.
Missing, cracked or damaged door mirrors. These should be replaced.
All lamps and lenses must work.
Minor scuff marks or scratches up to 25mm.
Holes or cracks in the glass or plastic covers of lamp units. These should be replaced.
Interior fittings should be present, intact and free of damage.
Normal wear and tear to carpets and trims.
Any damage, including holes after audio removal, should be repaired to a professional standard.
The spare wheel, including 'spacesaver', jack and other tools must be intact, stowed properly and in good working order. The emergency tyre inflation kit, if supplied when new, should be in full working order, serviceable and ready for use.
Find out how to fund your next car purchase.
View your car finance options, either Personal Contract Purchase (PCP), Hire Purchase (HP) or car leasing.
We want to make sure you know about our other car options. Here’s one that might suit you.