End of contract charge
End of contract charges occur when the vehicle and its equipment or accessories are not maintained, looked after, or used as originally agreed at the start of the contract.
You may find it cheaper to make your own repairs before we collect the vehicle. You will be responsible for the standard of those repairs, set out in this good condition guide.
Returning your vehicle
When returned to us, your vehicle will be checked by a qualified inspector for any damage over and above normal wear and tear. We will then tell you of any damage that falls outside of fair wear and tear standards and give you a costed inspection report. Any excess mileage and damage charges need to be paid within 30 days of that report.
Servicing and repairs
Your vehicle must be fully serviced in line with the manufacturer and/or warranty requirements. Any mismatched colours and parts, or substandard repair work will not be accepted. Additions you have made to the vehicle can be returned to you if you ask us in writing. Our reasonable costs, which may include replacing any items and repairs to damage caused, need to be paid to do this.
Documents and keys
You will need to return the complete servicing record. You will also need to return any items or documents that came with your vehicle, such as the vehicle registration certificate and spare keys. If you don't have any of these, the value of the vehicle may be reduced and you may be charged the cost to replace them.
Things to remember on the day of return
Please make sure these items are placed in the vehicle or there may be a charge:
- Any accessories supplied on delivery
- Spare and master keys
- Wheel security key (if applicable)
- Vehicle operating manual
- Service book
- Vehicle registration excluding section 9 of the V5 which should be completed and returned to the DVLA
Personal items or data
Please check for and remove all personal items from the vehicle such as phone kits, portable Sat Navs, trackers, parking permits, CD ’s, etc. All personal data you may have stored in vehicle systems also needs to be deleted. For example, clear destination details from built in Sat Navs, wipe phone contact lists and call logs from in-car phones and remove all music uploaded to onboard music systems. And make sure all personal memory cards or drives are removed.